阿波普卡有無線網路的酒店

This Hampton Inn in Apopka is Independently owned and operated, and I will share – Buyer Beware! I travel a lot for work, and I’m loyal to the Hilton brands. We have an upcoming meeting near this hotel, and I picked this location for out of area employees to book. Our meeting starts March 6th, and one employee in Atlanta accidentally selected Feb 6th, the day he was making the reservation, as his arrival date but realized his mistake within 2 hours of making the reservation. Within 2 hours of booking, he called the hotel directly, explained his mistake, and asked if they would help move his reservation to the correct date of March 6th. They said they would cancel it, but would also charge him the $157. Cancellation fee and he could make another reservation for March 6th. There were no Managers there, so he called the next day and explained the mix-up to the Manager, Kamal. Kamal said he needed to charge that penalty since “they were not able to use that room”. He asked Kamal if they had been fully booked and Kamal confirmed that they were not fully booked, so it is still not clear what impact this two-hour reservation had on their business? We escalated through Hilton Corporate, but because this property is independently owned and operated, they sent the escalation back to that location, which wound up again with Kamal. He was still not professional and still not helpful. Now I’m in the middle of figuring out a new hotel option for the nine of us that have booked so far and will then have to have each of them cancel this hotel and rebook at a new one. I just don’t understand how Kamal gaining that $157. penalty for an innocent mistake and providing a terrible customer experience makes a sound business decision for his company? Especially since he was made aware they will now be losing nine other confirmed reservations for March 6th as a result. I will remain loyal to Hilton as I have never had an experience like this at any of their other properties, they typically excel in customer service. This location is the exception.

對於想要捕捉阿波普卡城市風采的旅客來説，奧蘭多阿珀卡家庭旅館&套房是一個理想的選擇。酒店鄰近多個熱門旅遊景點，包括Happy Family Bible Seminars、Kitland park和St Mary Protectress Ukrainian Catholic Church，旅客可以將行程安排的更加緊湊。客房內的所有設施都是經過精心的考慮和安排，空調在滿足您入住需求的同時又能增添家的温馨感。旅客可以在閑暇時間去酒店的休閑區，提升健康幸福感。酒店設有24小時前台諮詢服務，為下榻至此的您提供最貼心的行程安排。