阿波普卡Kirk K. Cohil, DDS, PA附近酒店

我的住宿很棒,喜歡它,我會推薦給任何人

This Hampton Inn in Apopka is Independently owned and operated, and I will share – Buyer Beware! I travel a lot for work, and I’m loyal to the Hilton brands. We have an upcoming meeting near this hotel, and I picked this location for out of area employees to book. Our meeting starts March 6th, and one employee in Atlanta accidentally selected Feb 6th, the day he was making the reservation, as his arrival date but realized his mistake within 2 hours of making the reservation. Within 2 hours of booking, he called the hotel directly, explained his mistake, and asked if they would help move his reservation to the correct date of March 6th. They said they would cancel it, but would also charge him the $157. Cancellation fee and he could make another reservation for March 6th. There were no Managers there, so he called the next day and explained the mix-up to the Manager, Kamal. Kamal said he needed to charge that penalty since “they were not able to use that room”. He asked Kamal if they had been fully booked and Kamal confirmed that they were not fully booked, so it is still not clear what impact this two-hour reservation had on their business? We escalated through Hilton Corporate, but because this property is independently owned and operated, they sent the escalation back to that location, which wound up again with Kamal. He was still not professional and still not helpful. Now I’m in the middle of figuring out a new hotel option for the nine of us that have booked so far and will then have to have each of them cancel this hotel and rebook at a new one. I just don’t understand how Kamal gaining that $157. penalty for an innocent mistake and providing a terrible customer experience makes a sound business decision for his company? Especially since he was made aware they will now be losing nine other confirmed reservations for March 6th as a result. I will remain loyal to Hilton as I have never had an experience like this at any of their other properties, they typically excel in customer service. This location is the exception.

友好的工作人員,優惠的價格,優越的地理位置,乾淨的房間。推薦入住

乾淨,安靜,工作人員優秀。位置優越,靠近佛羅里達州歷史悠久的朵拉山。較小的酒店,只有三層樓,但有游泳池和健身室。牀有些堅固。舒適。電梯非常流暢,安靜。附近沒有立即有餐廳。早餐區較小,選擇比其他酒店少。酒店沒有商店購買基本物品。只是自動售貨機。還有,早餐是6AM到10AM,但到9:30很多物品都不見了。房間本身很乾淨,雖然有點小。微波爐,冰箱,咖啡壺熨衣板。兩個Wifi選項,免費基本衝浪和電子郵件,支付超級快,每天約5美元。免費爲我們工作很好。奇怪的是,推拉門覆蓋了浴室和衣櫥。如果關閉浴室,衣櫥是開放的,反之亦然。可能是由於房間缺乏空間。工作人員雖然很棒!克里斯汀娜在我需要時實際上給我找到了她在辦公室裏的一些 Tums 。前台工作人員很棒。雖然沒什麼特別的,但安靜乾淨的酒店。會再住那裏。