阿魯沙St. Monica Parish - Sakina附近酒店

雖然花園看起來不錯,但大堂和房間都不錯,這就是它的終點。客房服務標準和服務質量問題留下了很多不足之處。我旅行足夠了,我知道什麼是可靠的標準 - 這家酒店不是。一份洗衣清單顯示,工作人員沒有得到適當的培訓,對客房和客房的管理沒有適當地培訓他們的工作人員。檢查他們在房間的工作,或者兩者兼而有之。問題的一個樣本:-房間沒有打掃或服務一整天。-毛巾沒有更換,沒有留下 -粗心讓窗戶窗簾被滑動門卡住,這樣空調就不會繼續 -房間裏沒有飲用水 根本沒有 - 空調壞了 -抽屜裏缺少門把手 - 沒有多次嘗試後在客人服務中接聽電話 - 軟墊傢俱上的污漬 - “乾淨”毛巾上的污漬 - 值得2*酒店幹粗糙破舊的毛巾 - 淋浴時缺乏熱水 - 名單繼續...如何能容納的酒店在這個級別上,它自己有如此糟糕的服務質量細節?懷疑我會回到這裏參觀,但我在其他格蘭梅利亞房產也有類似的糟糕經歷,所以這裏是否有較低的客房清潔和房間標準的模式?Wifi很好。牀有點太堅固。有一張辦公桌和大面板電視。房間裏也有小保險箱。

環境比較優美，乾淨衛生，前台非常好延遲到下午兩點退房的，早餐不是很豐富，但是可以吃飽。大廳有坦贊藍賣不過品種不是很多。最關鍵的是酒店出門順着圍牆左轉有家中餐廳，走路不到五分鐘，老闆是上海人，菜又便宜又好吃，老闆也做旅遊項目，人很好。

Pleasant and quiet hotel near the city center. Friendly staff and offering a small but good breakfast buffet.

We chose to stay at this hotel both before and after our safari adventure, with the initial and final days covered by the safari company. Deciding to extend our stay by an additional day was an easy decision, especially considering the seamless experience we had. Remarkably, we didn't have to switch rooms at any point, enjoying the convenience of adjoining rooms overlooking the inviting pool area. The front desk staff deserves commendation for their exceptional service throughout our stay, setting a high standard for hospitality. The rooms themselves surpassed our expectations, boasting a level of quality that exceeded even that of four-star accommodations in the US. Needless to say, we were thoroughly impressed. However, our experience in the bar and restaurant fell short of perfection, which ultimately influenced our rating. On the first day, we encountered an unfortunate incident where our table was taken while we were at the buffet. Despite this hiccup, the culinary offerings were outstanding when ordered off the menu, with prices notably more reasonable compared to the buffet dinner. Breakfast provided a satisfying start to the day. Regrettably, the service in the restaurant was inconsistent, with several instances where we had to actively seek out staff to request the check. This inconsistency in service detracted from the overall experience, prompting us to rate the hotel lower in terms of its full-service capabilities. In summary, while our stay at this hotel was largely enjoyable, particularly thanks to the excellent front desk staff and the quality of the rooms, the inconsistent service in the restaurant and bar prevented us from giving it a higher rating.

Sehr neuwertiges Hotel mit toller Ausstattung und Design. Haben ein guten Deal gefunden und deswegen dort hin. Für den Preis war es super und die Leute sehr zuvorkommend. Die Gegend ist gleichzeitig etwas gehobener für den Tansania Standard. Leider will ich keine 5 Sterne geben, da auch hier oberhalb der Zimmertüre keine Scheibe verbaut ist und damit wieder so laut ist das man alles von aussen hören kann. Solang es draussen also ruhig ist kein Problem, sobald aber Mottorräder, Hähne oder Leute Lärm machen kann man nicht mehr schlafen, was schade ist, da es nach unserer Safari zum entspannen eine sehr schöne Unterkunft war. Es gibt eine Klima im Zimmer also verstehe ich sowieso nicht, wieso man hier noch oberhalb der Türe Lüftungsgitter anbringen muss. Die Klima zieht die feuchte raus und lüften kann das Personal jedes Mal, wenn sie das Zimmer machen.

It was worth the stay, you can easily order food from most restaurants with the information given. There’s also a free Tanzania dish at night as well as breakfast in the morning.