I stayed at the hotel on 9th and 10th April, 2023. The ordeal started from the moment i checked in. I informed the front desk a day before that i shall require an early check in. I was told that Check in is not possible, it would have been possible had i booked directly with the hotel. Then the front desk person asked me for Rs. 2,000 plus taxes for the early check in. This was when i was checking out early in the nigh of 10.04.2023. Even though i had booked breakfast inclusive rates, i was told that breakfast will be chargeable, since i could only avail breakfast on the next two mornings. After a lot of persuasion the staff agreed to provide breakfast on the first day. Third, since the hotel is one of the only hotels in the Civil Lines area, they have a monopoly and act with impunity. The price of the room is comparable to that of any 4 star hotel elsewhere in the country. The food and beverages are also over priced. I got milk for my child at Rs. 200 plus each time. Almost dry sandwiches at Rs. 400 per plate and beer at more than 300% percent of the printed price. The staff is uncooperative and talk as if they have some authority over the guests. They refuse you for small little help also. worst of all the ambience is as if they are doing some charity if you stay there. To top it all the bell boys just keep waiting to get tipped. Sadly there are no options available in Prayagraj. Stay only if it is a must. Not recommended at all. Poor service and bad attitude.
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