Best Western Plus Augusta Hotel

My first room was very dirty and disgusting that I made them switch my rooms. The 2nd room was better but still not very clean. I wiped down the entire room with Clorox wipes and they were black by the time I was done. I will never stay here again.

The desk clerk was very courteous, but she was not well supported by housekeeping and maintenance. First room the bed was not fully made, second room the door lock didn’t work. She found us a proper room. In the stairway at least one door didn’t close properly. This is a fire hazard!

Upon arrival, the lobby was clean and well maintained and the staff that we spoke to was very nice. However, we did not get any information for the wifi, breakfast times, and other information that is usually provided when checking into a hotel. We had to call multiple times to get the wifi information. The room upon first glance was okay. The room did have some dust and had old drink stains on the counters and nightstands, one of the bedside laps was not working, the phone looked as if it had not be cleaned in months, and the remote for the TV was not working. The bathroom was dirty upon arrival and the toilet had obviously not be cleaned before our arrival. We also never received any new towels or wash cloths and never had anyone come in to clean our rooms or even ask. Also on the day of checkout, around 11:30, someone (i assumed the maid?) came to our door to ask if we planned to leave at 12 or stay over. This was rude and kind of ironic as we never saw any other cleaning staff any other day but they were able to show up to ask if we planned to leave on time. Overall, I wouldn’t stay here again and would only recommend this place if someone needed a quick place to lay their heads. The front desk staff was nice and welcoming, but they need to update their cleaning standards. Overall, I wouldn’t stay here again but the front desk staff was very nice and welcoming.

Staff was very friendly and courteous. Area is noisy because it’s close to the interstate. Breakfast was adequate.

Customer service excellent. The hotel need to update their pictures. What was on line was different from the rooms.

This was a surprisingly nice place in Augusta. Rooms were clean and nice. Only problem was no curtains. There was a thin sheet on the window but nothing else.

My check was smooth with no issue even though I was checking in early. The desk associate was super accommodating. The room was clean and well stocked. The fridge, which was larger than the regular mini-fridge, was appreciated. The bed was comfortable with linens heavy enough to keep you actually warm. The breakfast server was very welcoming and the food offered a lot of variety. All the appliances on the buffet worked and everything was stocked. Overall, a really good stay. No question, I would stay at this property anytime.

Property is in a great location, staff was really friendly, and room is nice. Only downside is when I sat down on the bed, it collapsed under me 😂😂😂😂

Customer service was not friendly nor welcoming. There was cigarette smell the entire building including the room. Beddings could use an upgrade! Pillows completely flat. Mattress with no support, can feel the springs. Breakfast wasn’t what was shown on the pictures. Very limited choices of healthy foods. Canned fruits with added sugar. Scrambled eggs to salty…..