Wingate by Wyndham Augusta Washington Road

There were broken sinage throughout the hotel. The room was cleaned but towels and toiletries were not restocked after cleaning. The clean was half done. There were stragglers around the building mainly at night. The gentleman that was on duty when I checked in had really good customer service. He greeted the guest and ensured check in was done correctly. He was very courteous.

I reserved a room at this property online a hour before I got there. Once I arrived and checked into the room I seen it was dirty. I asked could I be checked into another room and was told that it wasn’t any other rooms left. Then I asked could I receive a refund due to the uncleanliness and was also told no. I ended up paying for a room that I didn’t even stay in and had to check into another hotel. Terrible service, stay away!!

The rooms at this property were not thoroughly cleaned. When I pulled the sheets back there were brown stains in the sheet. When I pulled up the couch cushions there was old rose petals under the cushions which let me know that they did not properly clean from the previous client. There was no hot water. The shower floors were filthy to where I needed shower shoes to bathe.

This is our second time to stay at this hotel. It is clean safe area and recent remodel. I recommend this hotel.

This was an “ok” hotel room. However the bathroom shower was so moldy, even the shower door. Dust all over light fixtures. Only one pod of regular coffee. Also the parking situation was terrible.

We were coming from NYC and where we needed to be it was very convenient and easy to get around quickly.

I initially chose this hotel because it was close to the church location as I was attending funeral services for my loved one. The fact that this was a Wyndham 'chain' property and the pictures online seemed nice for the price, I had other family members to also book their rooms there. Now, getting to the point: the mattresses were stained, the window covering was cracked, walls were half painted, quite a bit of water stains above the air unit underneath the window with paint peeling off the wall, mildew stains in the shower and the faucet was so rusted, it creaked when you forced the handle to cut the water on. The staff was very nice, but thats about it. I felt so bad.....they booked based off my recommendation.

House keeping staff was very unprofessional. I would never stay there again. My room wasn't cleaned the whole 5 days I stayed. I complained to management which was useless in the end.

Room was not clean. Hot water from the tap was milky. Blinds did not work properly or keep the light out. It was very noisy around our room and walls appeared to be very thin. Staff was very friendly.