奧古斯塔西戈登堡區智選假日酒店(Holiday Inn Express & Suites Augusta West - Fort Eisenhower)

Property was not clean and very run down. Please update your pictures on the website. The team was pleasant, but this property is need of upgrade.

The staff was amazing! From the gentleman that checked us in, to the wonderful woman that checked us out, they were very hospitable, kind and helpful! The room had bugs on the ceiling that we had to kill before putting anything down! We inspected the beds and bedding and sprayed them with alcohol, but didn’t see anything else. The carpet was filthy, the bathroom needed some TLC, so hopefully, the facilities get better after the remodel. The staff is amazing, keep them!

Dean at the front desk went above and beyond to accommodate each and everyone of our needs in order to ensure our stay was comfortable. We was so pleasant and kind. Rooms were clean and very spacious, especially the suites.

Everything was alright. But there was this guy that worked nights at the front desk. SUPER ASS HOLE. SO UNFRIENDLY HE ACTED LIKE EVERYONE WAS UNDER HIM.

Waited for almost 20 min. for breakfast to get refilled.

Staff pleasant and extremely helpful. From Rose at the front desk to Charlie & Shareef in maintenance. Could not ask for a better team.

Will most definitely recommend and stay again!

Lady at check in was not friendly. Person in front of us said i have never been treated so rudely in my life. Hotel was not prepared. Rooms were not ready. Ironically had dinner with friends who are staying at same hotel and described same experience. Employee issue on how to treat people was problem.

Elevators were questionable, unclean and very old looking. Rooms did not have phones. Hallways had heavy scent of a deodorizer to cover up another smell. Breakfast area and lobby were clean and breakfast was very good. Staff was very kind and friendly.