Staybridge Suites 奧斯汀機場(Staybridge Suites Austin Airport)

We like staying here because of the 2 bedroom suite. Half the elevators were out. And bathrooms need updating- toilets needs to be replaced and tub faucets pour out water with the shower- wastes so much water.

We stay here all the time. AC works great. There were several maintenance issues with my room that need to be addressed. My Biggest complaint and I have never had this happen but we paid for a king room with two queens in a two bedroom. We had three queens. Every time i went to find a manager no one was available- i will ask at check in next time to make sure i get the king. There was also a door at end of hall that had been “Taped” up- felt weird hearing people and having light come thru the door-

Although it’s very brown and so a little tired looking it is spotlessly clean and everyone we saw and spoke to were really friendly and helpful. Our room was excellent, the bed and pillows were the most comfortable I’ve slept in for a while. Although a little tired you can tell people care about where they work. Nice and quiet, would highly recommend.

I loved the hotel, it is very beautiful and homely, the staff is very friendly and respectful, the facilities 10/10 only because the air conditioning made a lot of noise, apart from that, everything was a good experience, I would suggest that there be more variety of food at breakfast.

The room had roaches coming out of the vents, the door to the a/c unit wouldn’t close, and our pillows had burn holes in them. I am definitely not coming back to the location. I work at a holiday inn, and this is totally unacceptable for an IHG brand hotel.

First of all, I would like to thank Mr. Sithik, my kind employee and good friend, and all the hotel staff for their kindness and service. Excellent hotel, very clean room, excellent hotel service, full and excellent breakfast, very clean pool, room view was excellent, thank you very much for the excellent service city season towers hotel

This hotel is tired/dated and did not feel clean. The a/c air filter in the bedroom looked very dirty through the air return and dust was caked on the return slats. Can’t someone run a cloth over the a/c return slats? We woke up with stuffy noses from the bad air quality in the room. There was a huge dead roach in the breakfast food area —＞ where the food is! I tried to get a server to remove it. She spoke no English. The housekeeper spoke no English when she was attempting to enter and clean our room —＞ and there was no “privacy please” door tag to prevent her from knocking on the door —＞ and we had a baby napping when she knocked. I do not recommend and would not stay there again.

Not sure who was more to blame in this case: ******* or the hotel. Maybe both. When we arrived at the hotel I called the hotel because the *main* reason I booked this particular one was because ******* said it had free hotel to/from airport shuttle transport. The front desk said they did *not* have shuttle surface! So we had to cab it at $60 bucks for literally a 5 minute drive. When we got there the front desk explained they only offered “limited” shuttle but not on the days/hours we were there so that was a. Implore letdown and a costly one at $120 cab/Uber fair round trip. Second issue; when we arrived the front desk lady was apologetic but said the room we booked was not available… So we had to split up our family which was a bummer. Certainly things happen but this was a disappointing hotel stay all way around and I would not stay here again if traveling to Austin there are far better choices.

The room was pleasant. Room was clean and roomy for a family of 4. Breakfast was excellent. The hotel team was friendly, patient and helpful. We will definitely book in the future. Thank you for the experience.