Staybridge Suites Austin South Interstate Hwy 35

I made this reservation for my son (and his cat) due to an emergency very late (around 10:00 pm even though check in is until 3:00 on the same day). He WAS NOT allowed to check in and STAY at the hotel even though his name was on the reservation, even though I paid it, and even though he used the same credit card. He was asked to pay for his cat (again). He was left in the parking lot of the hotel 1:30am in the morning, with a health issue, in a city he did not know. He had to drive longer with his deteriorating health 2am in the morning to find himself a place to stay. This was lowest point for any hotel can reach. And when I requested a refund, hotel people came up with a different story every timeI all of which I proved them wrong with evidence (My son’s name on the reservation, last 4 digit of credit card he used, etc.). I have not received a refund, I paid for a service that I did not receive without any logical explanation. Stay away from that hotel.

The room's air conditioning was not working properly. When we arrived in our room the temperature was 78. We overheard the front desk tell another customer that they would not be getting a repairman until Monday because it was the weekend. My husband went with the front desk clerk to check 2 other rooms, both of which the air was not cooling the rooms. The front desk clerk did offer us two fans for the room which made it easier to sleep. There was also a vehicle in the parking lot that the tires had been stolen off the night before our stay. At one point we saw homeless people digging through the trash cans outside of the hotel. The hotel was clean, the pool area was nice and the breakfast was very good.

Excelente instalación !!! Recomendación que en Recepción te atiendan personal que hablé español

Right when we walked into our room we saw cockroaches scurrying out of the light. There were also dead cockroaches in multiple roooms and ants all over the counters. The woman at the front desk was extremely rude and unhelpful.

Súper cómodo , limpio , la atención muy muy buena , desayuno rico !!!

El panorama es bueno,pero le falta más paisajes

Buen lugar

Hotel would have gotten 5 stars but they advertised an airport shuttle and didn't actually have one. It only runs Mon-Fri. The front desk said they would contact the driver to see if they could pick us up. They never did. We ended up getting an Uber to the airport for an extra $57. Could have stayed closer to the airport.

Very nice hotel with beautifully spacious clean room and smooth check-in. Only comment so far is deadbolt to my room does not work.