聖納帕Chypre 03 : Monastère附近酒店

Stayed a week at this little gem of a hotel. Arrived a bit later than the AI dinner service but was promtly given a snack bag by the reception staff. We were in the studios/apts at the back of the hotel and they were excellent. Loads of space for our toddler to run around and a great travel cot for the wee one aswell. Bed was comfy, rooms cleaned to a great standard on a daily basis and housekeeping staff always went out their way to give our daughter a little smile and a wave. Plastics at the pool glasses at the napa crown, made sence however would have prefered pints rather than halves when it came to the beer on the AI however not going to grumble to much anout that. Breakfast was plentiful and tasty, lunch and dinner service at the nelia beach was outstanding and was a nice touch for gardens guests to be able to stau and enjoy the evening entertainments along with AI drinks. The pool area was great, not massive and sunbeds where always available. Reception made our last day a bit more easier by granting us a late checkput, we had to move rooms for it but it allowed us to get freshened up propely before a long night of traveling home. Alot of complaints about bar staff on here but we never had any issues, smile at them, say hi and they will do the same in return, they are there to do a job and they do it well. Massive fan of the gardens and we hope to return in 2025! Keep up the great work ladies and gents!

Bambos 讓我們的假期變得特別，他是一位頂級人士，強烈推薦，酒店工作人員很友好，總體氣氛也很棒，但我不得不說BAMBOS 讓我們的假期變得很特別，他笑起來很開心，我們真的非常愛他。

This was by far the worst 4* AI hotel we have ever stayed at. The food was over cooked and cold. I opened the microwave to heat my food and it was filthy dirty (dried food stained inside). Only one restaurant was open at any one time, and from day 3 there was only one restaurant open which was the outside, so no option to dine inside. Paying customers were given priority, resulting in a long wait to be served drinks. The pool area was not cleaned daily, and a bag of rubbish left by other guests was left on the poolside for 3 days. When we asked for the jacuzzi to be switched on, they finally turned it on after our 3rd time asking. The water in the jacuzzi was cloudy and black flakes came out from the jets which was mould and mildew (bacteria from human skin). We had some spots appear on our skin. My sister and her husband had already flown home at this point and they too had spots which the GP said was Folliculitis (caused by using poorly maintained pools/hot tubs). Our balcony was not clean (dirty ash tray with cigarette buts on arrival and only cleaned on day 3 when I requested this to be done). The toilet seat had tissue stuffed in the hole as a stopper that was missing and the sterilised ***** fell to the back when we lifted the lid which stayed there for several days so the toilet was not being cleaned properly. The poolside toilets were filthy dirty so I used the ones near the spa inside. Overall, a very poor stay that was certainly not worth the £3800 we paid.

I want to start this review by saying that the staff at this hotel are outstanding, they go above and beyond to help, they are friendly and very hard working. However, I can’t understand how majority of the reviews for this hotel are positive from what we and other experienced from our stay. Upon arrival the hotel is clean and modern, the rooms are airy and modern and all looks very nice. I think the main issue with this place is there is far far too many guests for the amenities that the hotel has to offer. BUFFET: The buffet restaurant is absolutely tiny, every night there was a huge que wrapped all around to get to the food. This is not ideal with 2 small children when you have go back and forth separately for everyone to get their plate of food. This resulted in my partner not getting anything to eat because of the length of time it took then returning on his own at 9pm. The que went from the very first dish right to the last so it took a long time to get to the end. Not only that the food was not being replenished quick enough, everything was stone cold and the food all had a crusty top layer as if it had been standing for a long time. The food is one of the worst we have had. The hotel is aware of this issue as they had one of the staff members asking for peoples feedback and agreed it was far too small and that the hotel was looking into it. A LA CARTE: My next issue was the a la carte, there is only one included a la carte and the food here was absolutely disgusting and stone cold. The restaurant itself is outdoor but is very very dirty and unkept. While we were there the majority of people were leaving without finishing their meal. We waited over 2 hours and ended up leaving before our dessert as it was just taking so long. ENTERTAINMENT: this also wasnt great, there was only 1 thing on most nights that last 30mins-45mins and then that was it. It was out on the terrace which again there was not enough space or seats for how many guests were at the hotel. Daytime entertainment was very lacking, if you have children this is definitely not a good choice hotel for that reason. There is only 2 young girls that run entertainment during the day and they run very few activities. POOL: the pools upon arrival look great however we found these to be dirty, they all had scum rings around the outer which was never cleaned the whole time we were there, the tiles were black and mouldy in lots of places. We saw ants crawling all over the bar counters too. My suggestion to this hotel would be stop trying to make more money and concentrate on catering to the guests that have already paid a lot to stay here. Open up the paid a la carte as an option to all inclusive guests which would free up more congestion in the buffet. Open the roof top bar also as an option to all inclusive guests, not an extra charge. This would allow for more space for guests to enjoy their night rather than sitting in a small lobby for the whole duration of their holiday

Good value for money hotel. Stayed for six nights. As we arrived into Ercan Airport at 1am, we pre-booked a taxi through the hotel - arrangement worked well. Taxi was 1400TL. The bedroom was cleaned really thoroughly everyday. Bedroom air conditioning effective and complimentary water provided daily. Breakfast was pretty good. We ate in the hotel bar one evening - food reasonable and not overpriced. Location good - a coffee shop on site, nearby ATMs, corner shops and takeaway restaurants. Hotel is near Easter Mediterranean University. Only issues were lots of steps to main reception with no easily accessible lift - so if you have a lot of luggage you'll need to be a mountain goat. Also, no reading lights on bedside table and no furniture on balcony.