古晉省De＇remin Sapit附近酒店

During check in it coincided with a big group. Nobody manages the queue and my ageing parents had to wait for everyone else to check in first before our turn. The receptionist did not specify the floor where my parents, only found out later they put us at different floors, and refused to change room to the same floor for us. We're staying for 4 nights. Staff attitude is bad. Had to validate room keys everyday (receptionist never told us) and the key can only access to the room floor so created a lot of inconvenience to us. Not to mention the lift broke down on the first day with someone trapped inside and the hotel staff didn't seem to have any sense or urgency to resolve the issue. Terrible hotel with terrible front desk. I will not recommend anyone to stay here.

大致上可以，我一個住收二人早餐費，廁所不太衞生，員工很勤奮工作，空調夠冷，不過我住那幾晚，有一天晚常跳電，很快修好，衹是擔心充電的手機。

酒店很不錯，很大很舒服，就是那個服務不敢令人恭維，1.早上到了準備進酒店，櫃枱説你的房間還沒給錢？鬱悶了，我早就在網上給了，2.要個廁紙，兩個小時都還沒送來，我就下樓和她們説理去，3.又是隔天要廁紙，我就直接站在樓下櫃枱等，結果居然送去我的房間，然後把我卦在門口，不用打掃房間的牌子，翻了過來，直接進我房間放了廁紙，我都説不用打掃，不要進我房間了，因為我接了一個星期的，我的東西到處亂放，包括證件，錢，東放西放的，有點鬱悶這家酒店服務，其他都很好，打掃衞生的阿姨們，很喜歡在房間門口大聲叫和説話，一般她們都兩三人～

酒店地理位置和View很好，樓下就有一個購物商城和超市，早餐食物新鮮種類豐富，店貓也很熱情🤣 辦理入住和退房都非常快捷，不需要付款按金。 下次再來還是會定這家酒店的。

古晉新酒店,最新添加。美麗的建築建築,喜來登的存在讓古晉城市在晚上看起來令人驚歎。我在酒店參加週末團隊場外會議。我從西馬來西亞的同事那裏得到的所有反饋 - 工作人員熱情友好。食物很好,只有反饋 - 機器提供的咖啡太冷了,可能是由於冷空調的緣故。希望這家酒店能進一步改善他們的服務,並保持在最重要的事情!

The hotel is very clean which I appreciate. The bed is also comfortable. However, I can see some black stains on the bed sheets, hidden from view. The room is a triple room, marketed as one queen size bed and 1 single bed. However, the ”queen size” bed is more of a double bed instead of queen size. In addition, I can see the ceiling, especially around aircon ducts inside and outside hotel room, is starting to mold badly. Management should do something about this. Breakfast is very poor with similar offering on a daily basis. Mostly carbs without much real protein or vegetables. Response to service request was also slow. After checking in, I called housekeeping to complain about the safety box. After 30 mins, I called again and the person who answered seems clueless. Only after another 60 mins did I receive their response. I think waiting 90 mins is unacceptable!

The good: The concierge could print your boarding pass for you upon request Bidets in the washroom Nice view and able to keep the windows open for smoking room even if u don't smoke cause the wind in kuching is really nicer than the aircond The bad: The stay has not been as pleasant as the advertisements have described. Despite the plus point on having bidets in the room's washroom and enable guests to email their boarding pass to the concierge to be printed, there are a lot of room for improvements especially on housekeeping! Do your management and service team has anything against the local? It's so substandard! Breakfast is bad although u have omelette and sunny side ups prepared on the spot. Just walk out nearby to eat. Towels were yellowing and needs bleaching. Please do not leave the towels on the desks next time. Leaving on the bed was still fine! During my first stay in December 2022, my husband needs to tell the reception counter 3 TIMES to provide another set of toiletries from the moment we checked in (verbally over the phone) to the moment we return to the hotel at night (physically twice). During my second stay in Feb 2023, i understand there is a huge corporate check in but that doesn't give you the chance to discriminate local check in and give us a room where its slap in between the lifts which is noisy. I specifically wrote I wanted the room I stayed in December. If I can't at least tell me so and negotiate with me but no one acknowledge this point. Instead you send me into a room with a broken fridge, the aircond timer kept auto off itself then the room's wall is really thin that I could hear next door or even the background music at the lift lobby. One of the downlight wasn't even functioning and the room was dim. Another downlight needs to take time to warm up by flickering for a long while before it works. The wardrobe light wasn't even functioning either! I had to tell the reception that I want a change of room 3 TIMES! First night I already indicate my intention so why isn't your receptionist telling me that it will be done instead I was told about the large corporate check in. Fine, you told me Friday morning to go down myself to the counter to request and on Thursday night I already call the second time. Why isn't the receptionist arranging this?! Instead i need to tell him to give me a call next morning to tell me if it's possible to change at 8-9am? Why aren't your staffs not proactive at all?! This is not the worse! What's worse is on Friday morning 8-9am I once again do not have any news at all from your Recep! I had to walk down physically to the reception to ask on the same freaking question! Do you really love to listen to your guests harping on the same freaking question every single time?! Only then did I get a confirmation on the change of room BUT again, if I don't ask what time, when is the Recep going to tell me? NO! Fine you tell me at noon then I again had to call your Recep and ask what ti

金伍德是我住庫晉的第一家酒店,在金伍德四步分店體驗不錯,但在庫晉這裏小了很多,幾乎像客棧式住宿。這家酒店基本,對於一般的旅行者來說足夠了。只要記得自己帶牙刷牙膏,因爲酒店不提供任何!兩次入住都住一樓,跟游泳池的水平一樣。注意泳池挺小的。咖啡廳寬敞舒適。早餐根據入住率而定,有的有阿拉卡(nasi lemak,炒麪,粥,西餐)或自助餐。我最喜歡的是魚粥。太新鮮熱了!

臨時訂了這裏2天一夜 房間很大 床舒服 也很清潔 工作人員都很friendly🫶🏻 會再來