對於想要捕捉蒙巴薩城市風采的旅客來説,桑特潤皇家城堡酒店是一個理想的選擇。從酒店很方便到達莫伊國際機場,僅有9km距離。包括Shree Cutch Satsang Swaminarayan Temple、蒙巴薩舊城和耶穌堡都在短距離內,入住酒店的旅客在該地區遊覽會很方便。您衹需驅車一會,即可方便的到達許多當地著名的旅遊景點包括Mamba Village Centre和Nyali海灘。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有房內保險箱、空調和衣櫃/衣櫥。服務人員會提前為您準備好電熱水壺和咖啡壺/茶壺,以滿足您的飲水需求。倘若您在忙碌的一天後想在自己的客房內放鬆,提供拖鞋和吹風機的客房浴室是不錯的選擇。在餘暇時間,可以選擇去酒店的咖啡廳喝上一杯飲料,驅走所有的疲憊。貼心的送餐服務可以滿足那些喜歡在私人場合進餐的旅客。旅客可以在閑暇時間去酒店的休閑區,提升健康幸福感。酒店設有會議廳,為旅客提供高品質的商務服務。酒店內設有禮品廊,購物方便。
2024.08.17
The services were good all through, the rooms clean and the meals yummy .Devine Akinyi was very Helpful.Will definately come back for more experince...........................................................................
Hotel has rude staff. Poor service. When on full board no lunch provision have to beg for your food. No water at times. Clean up room only after follow up. Poorly maintained sea front beach. I recommend staying at any other hotel of possible do not waste your money
訪訪客The customer service from all the staff was top notch, the food was very inviting with menus that were sumptuous to say the least. I also liked to evening entertainment. I had a very good time, would highly recommend, the experience was worth it...
The price is NOT worth what they provide. The 'VIP' room on 6th floor had a microwave that was nasty and smelly, they said they have no access to kitchen to get hot water for my elderly parents who don't like using a microwave. The seats in the living area have stains, and they said that there is no gas for the table top gas cooker. All requests were unfulfilled! NO should never be an option as a hotel. In our room on third floor, there was no hot water. Upon asking the F/D she said she will call maintenance. An hour later I called and she said that he had sorted the issue, but did not call to tell me. While I understand the skeleton crew, the basic amenities should be provided, like 2 towels for a double occupancy, and follow through. Also charging more for 2 beds ( double occupancy) is superfluous and not an industry standard. The front desk should stop talking about increased fees, while not providing basic amenities, nor following up on request. A hotel operates 24 hours, and thus needs access to kitchen as there are guests who need food or beverages at night. There was also loud music from next door that caused us not to sleep well, as it was loud even past midnight. Basic maintenance should be done, just as they are increasing their price. Very disappointed with my trip this time.
訪訪客Ive stayed for 7nights at Sai rock and tonsay the most, it was not what i expected. I come to msa every 6 weeks for work and stay in average hotels on B/B and enjoy the service. What i chooose to give feedback on; Not worth the money we paid for Wifi that doea not work. Like seriously, isnt that the bare minimum a hotel can offer WIFI? couldnt use my laptop for a whole week cz wifi couldnt work in the room. So i came back with soo much workload that i could have done then. So INCONVINIENCE!! Breakfast was always cold. I was attending a conference at a nearby hotel so i was taking breakfast daily at round 7-7:30 latest except my last Day. And it was always cold. i mean how bad can it get surely. Some day even the tea was cold i never complained cz i was too tired already so i went served tamarind juice which i dont. Im a chai person but aarrgghh House keeping- water at the hotel is too salty i mean its just extra salty IDK why. So 2 consecutive days they dont replace the shower gel cz i prefer it to the soap since il lathers easily so 3rd day i write a note saying “please replace shower gel today you havent done so past 2 days” guess what -whoever he/she is comes cleans, picks the note and adds the soaps. No shower gel day 3. On 4th day is when i found 2 again. But again, i was too tired to complain cz thats just nonsense! Ironbox - Its good for a hotel to know that its the little things. I borrow an ironbox by calling the reception at around 7 the lady said it will be brought to the room. I wait and since i was getting late for work i decide to go get it. At the reception ahw says housekeeping hajafika wakifika wataleta. I mean im getting late my friend so i waitnfor housekeeping? I had a white shirt to iron so i waited. Few min its brought to the room and i take out like 5garments that needed ironing and ironed. Here is where its at. 25min ironing someone knocks my door a gentleman “dada waweza kuwa umemalozia pasi”.OMG!!! I honestly asked him does this hotel have one ironbox really? The worst that could haopen is i leave it in the room instead of handling Over at the reception but housekeeping would have come and found it jameni🤦♀️ The guy had to stand and wait till i finiah ironing and take the ironbox with him. But that was pathetic really inconvinience. First i wait to get it then someone stands out to waitnfor me to finish? HYGiene- bathroom walls were dirty not scrubbed at all. Also im back with a loss since housekeeping decided to throw away all my ETR receipts of my expenditure that i had well placed in a drawer. That drawer had a paper written the wifi password and also a box for my face soap and that was left untouched. I had these stack of receipts i folded and kept there to be re imbursed by accounts later. Around 6k worth of receips ive lost the money cz someone thought i missed the bin below the table and my shallow brain did not know what it was 🤦♀️doing placing them nicely folded im a drawer. Im beyond words for my