搜索設有陽台的聖克萊門特酒店

我衹是老客戶。仍然愛酒店和Trip.com一直提供的價格。能夠在將來的所有旅行中賺取一些錢來賺錢是很不錯的。享受我的住宿，因為這將是一個晚上。我整個星期都呆在這裏。

This is NOT the beach hotel you're looking for! In the span of one week, we had a major power outage for hours, hot water out, disgusting cleanliness issues such as dead bugs behind the beds and roach killer in the kitchen cabinet with pots and pans, all to finish off with a major plumbing issue in our building that caused us to have to move rooms. The GM, Lisa, was extremely rude during our interactions with her throughout the week, reminding us that things were ”not her fault” and doing very little to help remedy problems. Not even an apology for all the things we had to deal with. The rooms are outdated, dirty, and have no views of anything besides walls and parking lots. We will NEVER stay here again and will encourage others to find better accommodations.

Нормальный отель, в симпатичном уже любимом городке Сан Клименте. Рядом пляж, магазины и кафе. Мы бронировали из-за наличия гриля и перед заездом уточнили работает ли он. В итоге он не работал, спасибо персоналу, пытались замерить баллон с газом, но это не помогло, ничего пожарить нормально не удалось. Есть завтрак, но это кофе, фрукт, сок и булочка в пакете. Сами номера приличные, кое-где нужен ремонт

這家酒店本來應該有一個很棒的早餐吧,裏面有薄煎餅、麥片、香腸等。既然是covid,那麼它只是一個包,裏面放了一個早餐三明治,放進微波爐、一個蘋果、一個麥片吧和鬆餅。太腳了!而且,按摩浴缸的化學物質肯定已經停了,因爲它讓我的皮膚極度刺激--乾燥而發癢,這是化學平衡不妥的徵兆。而且,頭一晚按摩浴缸很熱,第二天的按摩浴缸比游泳池暖和一點。我問了前台,他們說:“如果沒有人用,他們就不會開火。”那麼他們怎麼知道什麼時候會用,如果有人會用呢?應該隨時都準備開!他們說如果你提前打電話,他們會開的。他們還收取每間客房每晚1美元的費用,以收取“安全費”(我們擁有2間客房x3晚)。如果你問我,超級多餘,只需支付填充費用!當被要求刪除它時,他們告訴我,它“太晚了”,這是我通過預訂網預訂的一部分。房間裏的一個燈具壞了,我兒子的牀頭燈壞了。牀邊的電話充電器也壞了。對於我們付出的代價,我期望一切都是好的。至於裝飾,誰認爲應該用王冠造型來製造一個“窗簾的價位”誰就沒有任何裝飾技巧。他們也可以不做王冠造型和“柱子”型的東西,貼在小馬的牆壁上,因爲那相當俗氣。只要堅持一個基本的王冠造型圍繞天花板。而且淋浴在調節水溫和淋浴頭需要方面真的很怪異要更高一點。我差不多6英尺高,不是每個人都是矮個子!還有,在最後一天,客房管理員沒有整理房間,這意味着一堆髒毛巾,沒有乾淨的毛巾,垃圾溢出。位置還可以,但是離“鎮”高速公路上大概1.5到2英里。

First of all, when we arrived, there was no one at the front desk to check us in, so we waited approximately 10 minutes before I called the hotel’s phone number. A gentleman answered (it must have been a cell phone because you could tell he was in the car), he did not apologize for the inconvenience, all he said was “hold on. I’ll be there in a minute” which I felt was rude and unprofessional. But that wasn’t what upset me. We ended up waiting another 20 minutes, so THIRTY MINUTES total from the time we got to the hotel, to the time he arrived. Mind you, this was not an odd time—it was around 3:00 in the afternoon. When the gentleman finally arrived, he did not apologize, nor try to explain where he was or why he kept us waiting. Unacceptable. It gets worse. He finally checked us in, gave us the door code to our room, and explained how to get there, but when we got up to our room, it was not ready. The cleaning ladies told us it would be another 20-30 minutes, but we could leave our bags there if we wanted to go eat or something and come back. We did just that, but when we got back, our door was left wide open. Thankfully our bags were not stolen but I just don’t understand why they would leave the door open, knowing all our belongings were inside. Also, while we were walking down the hallway, one of the closets (where cleaning supplies are kept) was open and there were 805 beer bottles all over the shelves. Some empty, some half drank, but there were at least 6 of them visible to us as we walked by. The cherry on top of this whole experience was the dirty, disgusting room we stayed in. Looking back, I should have taken pictures but 4 of our bath towels had dirt and makeup on them. And our sheets had blood stains on them. There was trash under the bed, the floor in the bathroom was sticky, and the mini fridge had crumbs and spilled liquid on the shelves. I tried to voice my concerns upon checkout, but surprise, surprise, there was no one in the office/lobby to speak to. I hate to leave such a negative review, but I have never, in my life, stayed at a more disgusting hotel/experienced such poor customer service. Needless to say, we will not be returning to the Surfbreak Hotel in San Clemente.