Every single stay of mine with the Aman hotels is wonderful and unforgettable. Amandari is no exception. I found an extraordinary sense of peace and tranquility as I sat by the hotel's pool, gazing out at the lush green trees in the distance. As always, the rooms at Aman were spacious yet cozy and elegantly refined. The staff, dressed in traditional Indonesian attire, attended to us so thoughtfully that it seemed I had nothing to worry about except savoring the serene, peaceful moments.
訪訪客A very disappointing stay at this hotel. Issues started at check in and continued throughout our stay . Our family booked 5 rooms at the Alam KUL KUL and we all had issues with facilities and getting any action taken to address them . To start we visited the hotel in mid November 2023 to enquire about late checkout when we stayed in February 2024. The hotel reception were very pleasant in November and guaranteed that late checkout was easy and it was a great rate of 550.000 . The reception staff said that they had added the late checkout to our booking. When we arrived in February everything was different. First the reception staff questioned that we had visited in November and that we did not have late checkout added to our booking. They insisted that we name the hotel staff who we had spoken with in November. After much discussion we had the late checkout added but staff were less than friendly. Then they insisted we pay the extra money straight away. We said no problem but then my wife’s wise card wouldn’t work in their payment machine and staff kept insisting that the wrong pin was being entered. My wife had been using the card for the last 7 days in Bali with no issues. So I then gave them my wise card and was surprised when it wouldn’t work in their machine either. I also had been using my card daily in Bali with no issues. After much further discussion with hotel reception they said that we could pay at check out. We had already pre paid for all 5 rooms prior to this. On the day of checkout I received a request to contact reception as they had no records of us asking for late checkout. During several WhatsApp messages from reception they said that we had refused to pay for the late checkout and that we had stated that we would get it free. I was absolutely disappointed to receive these messages and we had never stated anything about free late checkout. The reception staff continued sending messages that were completely false statements. In reflection I think that the staff were trying to cover up the poor service lack of professionalism that they lacked. This were only a few of the small issues that arose during our stay . Our daughter and family had a mouse running around their room and it took staff 3 days to come and look at the room. There was never any offer to change rooms. Another family group had their air conditioning not working and it took 3 days for the hotel to address that issue . My wife ordered drinks during happy hour at the garden pool and when the bill came they wanted to charge full price and their staff stated that my wife had ordered room service! She was locked out of our room at the time because the electronic key kept failing.
On 3 separate occasions I asked to speak with the hotel manager to see if we could get better communication and service. Unfortunately the manager was always unavailable, so can only assume that is where the problem starts . Too important or don’t care about hotel guests.
Most of the hotels staff were extremely friendly and welcoming especially the restaurant staff.
The Alam is a very old property in a very good location. The rooms have been renovated and beds are comfortable. After visiting Bali about 16 times and staying in many different hotels and villas this was our most disappointing stay in Bali. It’s a shame that the small issues kept coming and that the hotel were either trying to cover up or complacent about.
今個週末Kantor Perpustakaan Pemerintah Kabupaten Badung周邊酒店的平均價格是?
根據 Trip.com 的數據分析,於週末入住峇里島Kantor Perpustakaan Pemerintah Kabupaten Badung附近的酒店每晚平均價格為HK$210。價格浮動且變動頻繁,以上數據只供參考。
有哪些提供早餐的熱門Kantor Perpustakaan Pemerintah Kabupaten Badung酒店?
一日之計在於晨,吃一頓豐富美味的早餐,開展精彩的一天吧!如果您想在峇里島Kantor Perpustakaan Pemerintah Kabupaten Badung附近找一間提供早餐的酒店,可考慮入住
烏瑪薩里稻田別墅 - 由AGATA酒店管理,瓦納香提別墅及峇里島巴拉姆別墅
。記得盡早預訂這幾間熱門酒店!
Kantor Perpustakaan Pemerintah Kabupaten Badung周邊酒店每晚的平均價格是?
根據 Trip.com 的數據分析,峇里島Kantor Perpustakaan Pemerintah Kabupaten Badung附近的酒店每晚平均價格為HK$219。價格浮動且變動頻繁,以上數據只供參考。
有哪些熱門Kantor Perpustakaan Pemerintah Kabupaten Badung酒店提供免費 Wi-Fi ?