峇里島勒吉安斯通傲途格精選酒店位於勒吉安海灘南端,讓您在舒適住宿的同時,充分感受峇里島海灘的熱情。酒店交通便利,距離機場僅需約20分鐘路程,緊鄰庫塔和島水明漾。
酒店的設計精緻時尚又別具一格,裝飾風格豪華浪漫,提供多間設計典雅的時尚客房及套房,享有花園和游泳池的景緻,並配備花灑淋浴、免費無線高速上網及咖啡機等各種便利設施。酒店內的 Stones Kitchen 供應國際美食,包括西式、亞洲和地道印尼菜品。
Big Fish Bar and Grill 供應當地捕獲的優質可持續海鮮、印尼當地熱門美食和上等進口牛排。庫塔海灘池畔酒吧供應雞尾酒、啤酒等飲品,以及各式清淡小吃,提供耳目一新的池畔餐飲體驗。酒店的豪華泳池環繞於玲瓏小木屋、娛樂露台和葱鬱花園之間,輕鬆營造活力而閑適的峇里島度假酒店氛圍。
賓客閑暇之餘還可以到訪酒店Celestine水療中心或健身中心進行全身心的放鬆。酒店提供面積逾25,000平方英尺的活動空間,為商務會議及婚禮的籌辦提供場地。酒店的策劃師和活動安排人員會為賓客打造衹屬於您的難忘盛典。
訪訪客A very disappointing stay at this hotel. Issues started at check in and continued throughout our stay . Our family booked 5 rooms at the Alam KUL KUL and we all had issues with facilities and getting any action taken to address them . To start we visited the hotel in mid November 2023 to enquire about late checkout when we stayed in February 2024. The hotel reception were very pleasant in November and guaranteed that late checkout was easy and it was a great rate of 550.000 . The reception staff said that they had added the late checkout to our booking. When we arrived in February everything was different. First the reception staff questioned that we had visited in November and that we did not have late checkout added to our booking. They insisted that we name the hotel staff who we had spoken with in November. After much discussion we had the late checkout added but staff were less than friendly. Then they insisted we pay the extra money straight away. We said no problem but then my wife’s wise card wouldn’t work in their payment machine and staff kept insisting that the wrong pin was being entered. My wife had been using the card for the last 7 days in Bali with no issues. So I then gave them my wise card and was surprised when it wouldn’t work in their machine either. I also had been using my card daily in Bali with no issues. After much further discussion with hotel reception they said that we could pay at check out. We had already pre paid for all 5 rooms prior to this. On the day of checkout I received a request to contact reception as they had no records of us asking for late checkout. During several WhatsApp messages from reception they said that we had refused to pay for the late checkout and that we had stated that we would get it free. I was absolutely disappointed to receive these messages and we had never stated anything about free late checkout. The reception staff continued sending messages that were completely false statements. In reflection I think that the staff were trying to cover up the poor service lack of professionalism that they lacked. This were only a few of the small issues that arose during our stay . Our daughter and family had a mouse running around their room and it took staff 3 days to come and look at the room. There was never any offer to change rooms. Another family group had their air conditioning not working and it took 3 days for the hotel to address that issue . My wife ordered drinks during happy hour at the garden pool and when the bill came they wanted to charge full price and their staff stated that my wife had ordered room service! She was locked out of our room at the time because the electronic key kept failing.
On 3 separate occasions I asked to speak with the hotel manager to see if we could get better communication and service. Unfortunately the manager was always unavailable, so can only assume that is where the problem starts . Too important or don’t care about hotel guests.
Most of the hotels staff were extremely friendly and welcoming especially the restaurant staff.
The Alam is a very old property in a very good location. The rooms have been renovated and beds are comfortable. After visiting Bali about 16 times and staying in many different hotels and villas this was our most disappointing stay in Bali. It’s a shame that the small issues kept coming and that the hotel were either trying to cover up or complacent about.