設有酒吧的茨瓦內酒店

絕對令人難以置信的住宿地點。工作人員非常樂於助人,設施很棒。大自然自由地在酒店周圍散步,斑馬有時就在我們門外。肯定會推薦這個地方給朋友。

我有一個美麗的住宿,房間寬敞,牀條件很好,工作人員我們非常友好,酒店很容易到達火車站和比勒陀利亞大學。

這家精品酒店提供了出色的客戶服務。房間很大。在壁爐前供應早餐。我會再來住這裏,因爲這是一次如此美妙的體驗。

從開辦的第一天到出發那天，一切在房間，員工和設施方面都是完美的。我喜歡在花園裡的每一刻。食物總是出乎意料，工作人員溫暖而燦爛的笑容使我心跳加速，讓我的逗留更加愉快，這些都是最好的

步步位於商業和食品店的中心位置。它提供了與他們用餐或選擇多餐的選擇,步行即可到達。它有一個安全的停車區,房間舒適乾淨。有快速的WIFI。工作人員很友好,非常樂於助人。

Upon arrival, check-in at reception was smooth. We were provided with our room key and directed to our accommodation, which required us to drive to the other side of the estate. However, when we reached the room, the key did not work. We walked back to reception, where we were informed that a network issue had prevented the key from being properly programmed. The receptionist, who was very helpful, offered to accompany us to the room and opened it using a master key. She assured us that a functioning key would be delivered as soon as the network was restored. Upon entering the room, we immediately noticed that it had not been cleaned. The window sill was sticky with what appeared to be beverage spills, the floor was dirty, the bathroom mats were not fresh, and most concerning, there were rat droppings on the window sill, on the floor behind the curtains, and behind the door. I contacted reception to request housekeeping and asked to speak with a manager, as the condition of the room was unacceptable. A housekeeping staff member arrived, but I requested that cleaning not proceed until the housekeeping manager assessed the situation. The manager quickly confirmed that the room had indeed not been cleaned and that there were clear signs of rodent activity. She apologised sincerely, asked us to wait while the room was cleaned, and said she would escalate the matter to the rooms division. While waiting on the terrace outside, we noticed a mouse in the bushes, which explained the droppings found inside. After the room was cleaned, the manager returned, apologised again, and informed us that a complimentary bottle of wine had been arranged for us. We told her about the mouse we had seen and expressed that we did not feel comfortable staying in that room. She went back to speak with the rooms division, and we waited in the bar. An hour later, she returned with keys to a new room and directed us there. The replacement room was clean, though the entire experience made for a rocky start to our stay. The following day, after breakfast, we returned to our room to find that the terrace doors had been removed and two maintenance staff were working. This came as an unexpected surprise, as no one had informed us that repairs would be taking place. We decided to return to the bar to allow the work to be completed. As we were celebrating a birthday that day, the housekeeping manager kindly arranged for our room to be decorated with a birthday message. From that point onward, we thoroughly enjoyed our stay thanks to the exceptional customer service at the restaurants, bars, and spa. In particular, we would like to recognise Moses, Regal, and Tebogo at Kingsley Restaurant; Sibongile at Granatas; and Mandy at the spa for their outstanding hospitality. They truly made our stay memorable. Overall, despite the challenges we experienced upon arrival, we had a lovely stay. Thank you to everyone who contributed to making my mother’s birthday special.

我到達時服務非常好,我驚訝於蛋糕,水果和堅果拼盤,因爲我去慶祝生日,謝謝ANEW HOTEL,不要忘記在前台喝一杯香檳享受我的生日。

An absolutely stunning place!! The best stay we have had!! Breakfast and dinner included. The food was outstanding and a lot couldn’t finish every meal. They are friendly and helpful we had royalty treatment! 100% recommend to stay here. The room was amazing, the temperature was comfortable for this cold weather and the VIEW was spectacular !!!!! The Lodge is also safe to go for a nice run or nature walk.

位置好。工作人員好。基本房間和設施,但考慮到價格,綽綽有餘。

Staff were really great. Hotel is in excellent location. Had a room far from the lift so no noise from people in the hallway. Excellent service