亞歷山德拉巴塞隆拿酒店-希爾頓格芮精選的評價

來自住宿之回應: 親愛的Mollydoll，感謝您抽空分享您的回饋。得知您的入住體驗未能達到您的預期，我們深感抱歉，並感謝您給我們機會解決您的顧慮。辦理入住時，您告知我們您不希望在入住期間接受客房清潔服務，我們完全尊重了您的意願，這也限制了我們進入房間檢查任何可能需要處理的問題。在您退房後，我們檢查了房間，發現牆上有一處潮濕的痕跡。請您放心，這並非黴菌。客人的健康和安全對我們至關重要，我們絕不會提供不安全或不衛生的房間。由於您拒絕了每日清潔服務，瓶裝水和咖啡等用品將根據您的要求補充。如果這一點未能清晰地傳達給您，並給您造成了困擾，我們深表歉意。感謝您的回饋，對於您的入住體驗未能達到我們力求提供的高標準，我們深感抱歉。我們衷心希望您能再次光臨，讓我們有機會為您呈現巴塞隆納亞歷山德拉酒店（希爾頓格瑞精選酒店）的真正魅力。此致，卡洛塔·蒙特 前台經理

來自住宿之回應: Dear Guest,Thank you for your wonderful review and for sharing your detailed experience at Alexandra Barcelona Hotel, Curio Collection by Hilton. We are glad you enjoyed our convenient location, the rooftop pool and terrace, as well as the charming service from our front desk team. It is great to hear you had a relaxing stay and enjoyed exploring the nearby restaurants and shops. We look forward to welcoming you back soon.Kind regards,Carlota MonterFront Desk Manager

來自住宿之回應: 尊敬的客人對於您在入住期間遇到的 噪音和隔音不佳 的問題，我們深表歉意。您所提到的來自樓上、隔壁以及走廊的聲音，我們都會認真記錄並反饋給相關團隊，以便進一步改進隔音效果，為客人提供更安靜、舒適的休息環境。感謝您選擇入住我們酒店，並給予中肯的建議。我們真誠期待未來有機會為您帶來更加理想的入住體驗。

來自住宿之回應: Dear Guest,Thank you very much for your kind words! We are delighted to hear that you had an excellent experience at Alexandra Barcelona Hotel, Curio Collection by Hilton. It is great to know that you enjoyed our service, accommodations, and convenient location near the city's top attractions and restaurants. We truly appreciate your feedback and look forward to welcoming you back in the near future!Kind regards,Carlota MonterFront Desk Manager

來自住宿之回應: 很高興得知您對我們的地理位置感到滿意，並且整體入住體驗良好。我們也會認真參考您關於房間略小的意見，不斷改進。非常感謝您的推薦，期待您下次再次光臨！

來自住宿之回應: Dear guest,Thank you for sharing your feedback about your recent stay at Alexandra Barcelona Hotel, Curio Collection by Hilton. We are glad to hear that you found the hotel overall good and comfortable. However, we are very sorry to learn that noise and other aspects such as cleanliness and service did not fully meet your expectations. Your comments are valuable to us, and we will take them into account as we continue working to improve the guest experience. We hope to have the opportunity to welcome you again and provide a better stay.Kind regards,Carlota MonterFront Desk Manager