里奧格輪酒店(Hotel l'Aiglon)

Picture this, deciding to leave L'Aiglon hotel in Becharri at 11:00 PM and drive for 3 hours back home just because you don't want to spend the night there anymore.. We took 2 days off and planned to spend them in Becharri as there's a lot of attractions to visit there. So we reserved our room at l'Aiglon via booking where we read that our check in is at 2:00 PM. We arrived around that time and the owner had no idea that we had a booking. Once we showed him the email, he made us tour the rooms of the hotel that were not ready and under cleaning process after telling us that the room that we booked for 80$ is an old one this is why it is "cheap" stating that if we want a better room, we were supposed to pay more. We informed the owner that our purpose was only to do some hikes in Becharri and enjoy the view outside at night before sleeping. He offered us discounted upgrade on a suite with Jacuzzi as the hotel was totally empty. We accepted the room as at least it had a window with a nice view. At night, the temperature went down so we decided to use the jacuzzi with some hot water. The jacuzzi had some missing/broken pieces and wasn't well maintained so we decided to fill it with hot water and use it (without turning it on) specially that we paid for it. At the beginning, there was some hot water wich turned cold before that the jacuzzi was filled. To our astonishment, it seemed like there was no hot water anymore. We called the reception at 9:30 PM when a lady answered telling us that she doesn't work there and the hotel team are asleep 🤣 When we asked about the hot water issue, she said that it can be checked in the morning! We took a COLD shower and went down to the reception. Surpise, surprise! The owner's wife awake watching a series.. after telling her at the issue, she said "sorry, my husband forgot to tell you that the hot water is limited and you must have used it all" knowing that we were the only guests in the whole hotel and we turned on the hot water only to fill the jacuzzi. Seeing the level of unprofessionalism and carelessness, we packed our bags and left the hotel, she simply closed the door behind us as we're leaving by car and went back to continue enjoying the series. P.S.: till now, no one bothered to call and ask about what happened.