比奇伍德St Dominic Catholic Church附近酒店

永遠不要住在這裏。不僅這家酒店髒,工作人員粗魯,屈尊,絕對骯髒。入住了一次工作旅行,然後去了我們在淋浴間發現黴菌的房間。當我打開水槽洗臉時,水就出來了黃色。我和同事向前台表達了我們的關切,要求換個新房間或退款。櫃檯的女服務員萊斯利接了手機,告訴我們在幫助我們之前等一分鐘,以便能和她的朋友交談。她又拒絕對我們的處境發表意見,她多次把手放在我臉上,把我砍下來,並告訴我,我們只是沒有水,所以我們應該對我們所擁有的感到滿意!顯然,在辦理入住手續時,他們忽略了一個水管斷裂。無需說,我們立即取消了預訂,將入住另一家酒店。我再也不會給任何一家選擇的酒店錢了,因爲我在處理這種情況方面經驗很差。我從事客戶服務,100%知道這個問題不是她的錯,但她處理情況的方式讓我非常討厭,我建議你不要浪費時間,多付幾塊錢,留在不同的地方擁有更好的客戶服務,乾淨的房間和你不會從鉛中毒中承包的水。還查看谷歌的其他評論,以閱讀其他人在這家擁有小昆蟲和骯髒浴室的同一家酒店的經歷!

這是一家超級酷的酒店!!很乾淨寬敞。浴室門不會正確關閉,但除此之外,這個地方非常好。我肯定會再次住在這裏。

As a Diamond Honors member, I stay at a lot of Hiltons. The staff here in general are not the best – I’m not the type who needs to be patronized and hate insincere hotel greetings, but on many occasions during my stay I walked by the front desk when no one else was around and the staff did not bother to look up and say hello or goodbye as just a common courtesy. Poor training or no motivation?  Also, I asked for my room to be made up specifically because I was running low on shampoo, soap and conditioner – they came and did the room but did not replenish any of the supplies as requested. So I asked a second day if they could replenish the supplies, they came and dropped off about 3 body creams (which I already had and did not need), no conditioner and two shampoo. They also did not replenish the coffee or coffee cups when used cups and empty creamer were sitting right next to where they left the shampoo. This is just plane laziness and ticking off tasks rather than really listening to guests.  Also, I was really looking forward to using the hot tub, which was out of order. When I asked if it might get fixed during my stay, the guy laughed and said it had been out of service for well over one year. What possible excuse can there be for not being able to fix this for over a year? If you do not plan to have it, why have it sit there embarrassingly out of service and to disappoint guests?  It shows a poor commitment to maintaining the hotel, also noting that the clock in the pool area was not running and on two days I had to run back to my room to use my towels as there were no clean towels by the pool. Just plain sloppiness.  Lastly, as a Diamond member, we used to get free breakfasts no questions asked. Now there is some new choice system which was poorly communicated – I apparently received honors points instead of free breakfasts, but only learned this on check out and was not given a choice. So I got surprised with a large food bill when I assumed I would be getting free breakfasts. Very disappointing if you are taking things away from customers and poorly communicating about this, this change is not a good one for customers and NO, you are NOT offering us more flexibility if we are not aware of the choices, you have only added complexity and disappointment. When I complained about this at check out, the front desk person had zero compassion, never apologized or thanked me for being a Diamond member. Nothing huge was wrong but there were certainly enough small things wrong and clear signs the staff here fall short of what I expect when I visit a Hilton.

我們住在這裏是爲了位置到亨廷頓會議中心。房間乾淨,爲我們入住準備了充足的物品。牀很舒服。房間安靜,景色很棒。

我應該從哪裏開始!!!我在訪問前幾周預訂了我的房間(來到克利夫蘭,帶我媽媽去克利夫蘭診所的門診手術)。在我到達的前一天,我收到了應用程序的通知,提前入住,我以前在其他萬豪酒店也多次這樣做。一旦我到達酒店,我回到應用程序打開我的數字鑰匙,它不在那裏,所以我不得不去前台,當然是幾個家庭和一個兒童足球隊一起入住!所以有30多分鐘的等待。一旦終於輪到我了,我告訴店員,我的數字鑰匙在我要求的應用程序上可用,因爲我不想在前台停下來。她說,他們的政策是,無論要求數字鑰匙(直到退房的那天,我從未收到過)都必須在前台停下來辦理入住。我在應用程序上所做的一切都沒有用,我不得不出示身份證並刷信用卡。一個真正的不便,因爲自從他們開始移動入住以來,我從來沒有這樣做過。現在,一旦我入住並去了我的房間,我要求一個帶陽台的特大號牀套房。電梯很乾淨,走廊很乾淨,我的大部分房間都很乾淨,直到你找到傢俱。我這輩子沒見過毛皮這麼髒髒!我打電話給前台要求搬家,但被告知如果他們搬家我就會住在一個沒有價格變化的小房間。所以,我當然呆在我的地方,因爲那個房間很可能與那個房間的條件相同。牀單很乾淨,但我仍然用Lysol噴了它,其他一切都用Lysol噴了下來,我拿了額外的牀單來覆蓋傢俱,以便能夠坐在上面。酒店所在的地區很棒,有很多餐館,酒吧和購物場所。總的來說,住宿並不可怕,但房間需要一些深度清潔,所有的傢俱都需要扔掉。

Yolanda checked us in for our stay. She was friendly, offered suggestions for dining in the area. She provided us with a print out of the local restaurants. When we asked about a place to get ice cream, The manager Dolly came to the desk and suggested Mitchell's. The ice cream was great. Both Yolanda and Dolly inquired if we were satisfied with our room. The room was very clean and quiet. The bed was very comfortable. The area around the hotel is clean and well lit. I was greeted by breakfast staff in the morning when I went down for breakfast. The breakfast was hot and plentiful. I will be back in the area again in the near future. I will stay at this hotel again. The staff works great as a team and hats off to Dolly and Yolanda for making me feel at home.

在俄亥俄州與家人一起度假,我們到達機場後,我們的早班飛機回家第二次被取消。我們尋求一家酒店,有機場班車和步行範圍內的餐廳;檢查和檢查!工作人員都超羣,親切,隨和。大堂和我們的房間很乾淨,車和牀也很舒服。非常棒,熱情好客 - 我覺得好像是在一家貴得多的酒店!

在校園內的酒店，很棒。雙牀房，大且乾淨，適合帶孩子，不用加牀。一樓有星巴克咖啡和早餐，非常方便。附近的博物館非常值得去看，步行到達，校園很漂亮，有時間還可以聽場音樂會。