Holiday Inn Express 華盛頓(Holiday Inn Express Washington)

We were excited to check into the newly renovated Holiday Inn Express. Some work was still in process. We checked into room 127. We quickly discovered the TV didn’t work, the HVAC had a loud hammering sound, the new paint job was sloppy, and the back splash around the bathroom sink was very poorly installed. We moved to room 127 to discover the bathroom was very dirty. The toilet bowl had not been cleaned in some time. There was a ring around the bowl at water level. There was a “brown deposit” on the seat. In fairness, the TV worked and the HVAC was a new one. Too bad. If well managed, this facility has potential.

The roon was not cleaned very well. Surfaces were dirty, hair on surfaces in bathroom. The worst part was the smell. The entire third floor hallway had a strong putrid smell which eventually made its way into the room. Only way to describe it was smelly sewer feet.

Some confusion with reservation. They made me another and it charged me twice. I had to see the manager the next morning to get one refunded. There was a price difference and of course the cheaper amount was refunded.

Hotel is under renovation and it appears they are renting rooms before they are ready. The exhaust fan cover in the bathroom was hanging down, the ceiling light cover was hanging down, the floor had stains all over it, there was a hole in the bathroom door. Killed a spider in the bathtub this morning. In the bedroom you could tell they moved the smoke detector because you could still see the hole where they didn't get it completely covered. The smoke detector was hanging down (I assume it was hooked up but who knows), the wardrobe was sticking out in the room about 2 inches from the wall and it wobbled and made noises every time you walk by it. I usually stay someplace else that is better and cheaper but several people told me how nice it was since it had been renovated. If this is better I would hate to see what it looked like before

We ask for two queen beds or one king bed. Front deck said two queens are available. When we got to the room, the beds looked small. On the way out to dinner I ask if we were in room with two queens which she said yes. Later that evening going to bed we got in it and it was full size beds. We are not large people and we were touching each other shoulder to shoulder. They are remodeling and new beds in storage were ALL full size beds.

The pictures online are definitely not of this hotel. The staff was friendly, but the rest of our experience was terrible. The hotel had a musty smell, water damage everywhere, door to my room didn’t not seem secure, carpet was sticky and dirty, mold on shower curtain and in bathroom, towels in room were dirty, bed had odor and extremely uncomfortable. It was so bad after one night of our three night reservation, we left and went to a hotel 30 minutes away. This place is in desperate need of a renovation.

This was hands down one of the worst hotel experiences I've ever had. It was immediately evident upon arriving that the photos on ********** were not from the same property. Actual patrons didn't provide the high ratings. There was water damage everywhere: in the room, lobby above the breakfast area, etc. Due to the water damage, there were mold spots and an overwhelming musty/moldy smell. It was the type of hotel experience that just made you feel unclean and gross. That said, we were booked for 3 nights, but after the first night we just left and found other accommodations. None of the individuals in our group felt comfortable staying any longer. I will say, the hotel staff was friendly. However, that's honestly the only positive feedback I can provide.

The staff was friendly, but that's the only nice thing I can say. The hotel is a mess. Dirty. Mold in room. Torn curtains. Disgusting carpet. Water damage throughout. The property is in disrepair. The photos are false advertising, and I am skeptical of the 10/10 reviews. They said that they are in the midst of a renovation, but the property appears to need a tear down, not a renovation.

Old and in need of upgrading. Visible leaks in ceilings. Room smelled mildewy. Fitness equipment not working