I wanted so badly to give this fine hotel near the Mall of America a five-star rating, and it was close. But some unusual issues prevented me from doing this though overall we had a great experience here. No place is perfect, but if they correct a few items at this hotel it will be pretty darn close. First, the pros include a great location across from MSP International Airport, and approximately three blocks away from the impressive Mall Of America. Like most of the hotels in this area complimentary airport and mall shuttle service is provided, so you may not need to rent a car when staying in this area. If you do, parking is free which is something that is always appreciated. The rooms at this hotel are excellent. Divided into three sections, with a separate sleeping area with a large flat screen TV, a living area with a sofa, desk, and another flat screen TV, and of course a good size bathroom. The rooms are almost mini suites in many ways. What are the cons? The primary one for us was no maid service for short stays of two nights or less. Our room was not made up after a spending the entire day at the Mall of America. We needed clean towels, wash cloths, toilet paper, etc. Had to visit the front desk to obtain these things, while making our own bed. Would never expect this from a Marriott chain hotel. The other issue we had was relatively minor, but for some reason the City of Bloomington has major road construction in the hotel zone going on in November(?). This activity shut down the main road to our hotel, as well as several others in the area. So, fortunately we had our Garmin with us and eventually it found an unobstructed route to reach the hotel parking lot. SpringHill Suites could have sent an e-mail to those with upcoming reservations alerting them to this construction, and provide an alternate route to reach the hotel with your rental car. But, overall this is a terrific hotel and we would definitely stay here again our next visit to Minneapolis.
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