Verified traveler
2021年11月12日
When I booked our room, no where did they mention that the pool and hot tub were closed. Very disappointed! This is why we booked here. Health reasons, I needed the hot tub. So I asked if there was a room with a jacuzzi tub. She said all full. (Hotel was not very full)
Had bought a bottle of wine, needed a bottle opener. They said, they didn't have one. I mentioned that a sister hotel was right next door, might they have one? She said, "maybe, you can go check"
Horrible customer service!!! I was in pain, she could have gone over to get one.
翻譯