This hotel should be called the Imperiale Napoleanic Hotel. It has grandiose ambitions towards 4 stars whilst delivering a very disappointing experience to its guests. Despite the presence of antique items in the reception area, the reality is far less grand, much more in keeping with the uncomfortable plastic thrones on the terrace. Firstly..the room. Shabby, uncomfortable mattress and flat pillows, smelly bathroom with no working extraction system, no complimentary toiletries other than a tiny bar of soap and a shower cap. The fridge is off and empty, no tea & coffee and no drinking glasses. Now to the restaurant..oh dear !!. The decor is totally over the top, overlit to the point of being blinding, and horror of horrors, each table is decorated with a piece of coral in a bowl. Breakfast is supposed to be a buffet. It is not. A table separates the guests from the food trays and one must queue to point to the waiter to indicate what you would like him to place on your plate. My husband was shouted at on the first morning for wrongly picking up a large plate. He angered the waiter again when on another morning, being in a rush and finding no waiters in the restaurant he started to serve himself. What a nerve !!!! I only attended breakfast once. Far too stressful and the offerings are meagre. eg: the only fruits available were prunes and plums which the server handed to you in the tiniest of bowls. The management is not concerned with environmental issues, as the water and watered down juices are served in plastic cups. Why not a glass? The first course at dinner was also supposed to be a buffet. Again, one had to stand back and point to unidentified dishes and be served by the waiter. The next two pre- ordered courses were mostly inedible, followed by a no choice dessert. The staff in the hotel were not particularly friendly or helpful. I hated the atmosphere in the restaurant and if only other places were open nearby, would have eaten out. One evening we met some interesting fellow guests and were finishing off our drinks in the lounge area. At around 11.15 pm a member of management, who I nicknamed Lurkio, passed by a couple of times with a glowering expression and proceeded to turn lights off. There is NO way, in any stretch of the imagination, that this hotel deserves those 4 stars and should be re-assessed, in fairness to other hotels like the nearby Sans Souci which thoroughly deserves them. Don't even think about staying in this one. The only good thing about it is the proximity to the beach and there are plenty of hotels that benefit from that.
不錯
44 評價