布倫特伍德的2星級酒店

Our stay at the AC Hotel in Brentwood, Tennessee, was an absolute nightmare from start to finish. The concept of room cleanliness at this establishment is utterly non-existent. Despite our complaints, we were informed that they do not provide daily room service but merely ”tidy” the rooms. In practice, this meant our room was either not serviced on some days or poorly serviced on others, and when they were, the floors were swept into the hallway, with the debris left there for days. Another major problem was the overcharging issue. We stayed for a week, which supposedly entitled us to an extended stay rate, yet we were charged different rates every day. When we brought this to the staff's attention, they claimed they had no way to adjust the rate. This is utterly unacceptable and shows a complete lack of customer service and management competence. Our complaints to Demetrius Patterson, the so-called General Manager, were met with indifference and excuses. He suggested we should have made the reservation directly through the hotel rather than the Marriott reservation center. Ironically, when we initially contacted the hotel to make the reservation, they transferred us to the reservation center. Throughout most of our stay, Mr. Patterson was conspicuously absent, coming in late and leaving early. Despite multiple requests to speak with him, we were constantly told he was not working and could not be reached. The front desk was equally chaotic. With only one person working, every call to the desk was met with ”please hold,” followed by an interminable wait. When we finally went down to the front desk in person, the staff member unapologetically told us she was too busy checking people in to handle calls. This level of service is unacceptable, especially for a hotel billing itself as a boutique establishment. To top it all off, the rooms were far from clean and seemed to have been decorated by IKEA on a bad day. This place lacks every characteristic of a true boutique hotel, failing miserably in both service and ambiance. In summary, the AC Hotel in Brentwood is a disgrace to the Marriott brand and should be avoided at all costs. Our stay was marred by poor service, overcharging, and a complete lack of cleanliness. Save yourself the headache and book elsewhere.

不論是商務還是休閑旅客，美國納什維爾 - 布倫特伍德 - 南部長住酒店都能讓您的布倫特伍德之行變得更加美好而難忘。包括New York、The Porch Bar和Towne Centre Theatre都在短距離內，入住酒店的旅客在該地區遊覽會很方便。酒店鄰近多個熱門旅遊景點，包括Cambridge Academy、Dyer Observatory和Nathan Bedford Forrest Equestrian Statue，旅客可以將行程安排的更加緊湊。酒店對客房的裝飾十分考究，每間設施齊全的客房都配備有熨衣設備和空調。有飲水需求的旅客，酒店還為您提供了咖啡壺/茶壺。除此之外，配備有吹風機的浴室是您消除一天疲勞的好地方。在餘暇時間，可以選擇去酒店的大堂吧喝上一杯飲料，驅走所有的疲憊。貼心的送餐服務可以滿足那些喜歡在私人場合進餐的旅客。倘若您覺得酒店的餐飲服務無法滿足您的需求，附近的Bur Bun（酒吧/酒館）、Toyama Japanese Steak House（日本料理）和Del Frisco's Grille（牛排）不妨可以試試。旅客可以在閑暇時間去酒店的休閑區，提升健康幸福感。酒店設有24小時前台諮詢服務，為下榻至此的您提供最貼心的行程安排。

Very nice place to stay. Hot breakfast with scrambled eggs and hard boiled eggs, 2 kinds of cereal, could fix waffles, yogurt, juices and the coffee was available 24/7. Room clean, bedding comfortable- king mattress for our bed. Staff very friendly/ helpful if any questions. The hot water tanks broke while we were there but the business that came to fix them did a great job. The staff was very honest to inform the guests about the breakage and not being sure when the tanks would be repaired. We had hot water that evening for showers and baths. Would stay here again. Good location for shopping and restaurants.

不論是商務還是休閑旅客，布倫特伍德郊區工作室 - 納什維爾都能讓您的布倫特伍德之行變得更加美好而難忘。附近很多景點，包括The Porch Bar、New York和Towne Centre Theatre都離酒店不遠。酒店坐落於Nathan Bedford Forrest Equestrian Statue邊，附近還有很多景點包括Cambridge Academy和Dyer Observatory。酒店對客房的裝飾十分考究，每間設施齊全的客房都配備有熨衣設備。如果您喜歡安靜的用餐，酒店可以提供房間送餐服務。在享受酒店貼心周到的餐飲服務的同時，也別放棄對周邊美味的探索，Bur Bun（酒吧/酒館）、Toyama Japanese Steak House（日本料理）和Del Frisco's Grille（牛排）也許是可以讓您找到答案的地方。酒店休閑區提供了各類設施，您可以在這裏舒緩身心壓力。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。

在一次感人的不幸事故後,我們不得不在最後一分鐘預訂房間。前台經理Fe-Fe超越一切,以確保我們擁有晚上所需的一切。經過一天的徵稅,她的積極態度和友好的微笑走了很長的路!

This review is specifically about my check-in experience and the on-duty employee. I have been on the road full-time for work for an amount of time I don't even want to think about at this point. When I arrived at the property, I was exhausted, frustrated, hungry, and nearly two hours later than I had planned. I did not mention any of these things to the gentleman at the front desk, Doyle, and gave it my all to be polite and cheerful (I doubt I was doing a very good job) I have to say...the level of instinctive customer service I was met with was unbelievable. Doyle was welcoming, polite, and appropriately charming. His warm mood and jolly disposition put me at ease for the first time that day. Doyle confirmed the multiple special requests that I had submitted with my reservation and explained how each individual request had been addressed. More often than not, requests at any brand of hotel are not even read at all, let alone addressed with such care. Despite being at the end of his shift, Doyle took the time to ensure I was able to move my things into the room with ease (the outer door would not be accessible with a room key pending repairs the following day). He welcomed my cat to the hotel as warmly as he had done to me and offered me a late-night takeout menu. Hands-down the best check-in experience I've ever had.

對於想要捕捉布倫特伍德城市風采的旅客來説，納什維爾/布倫特伍德貝蒙特旅館套房酒店是一個理想的選擇。著名的景點Cambridge Academy、Massage Envy Spa - Brentwood North和Music City Roots均可步行很短距離到達。從酒店到Nathan Bedford Forrest Equestrian Statue遊覽很方便，The Porch Bar和Radnor Lake State Park也均在附近。客房內的所有設施都是經過精心的考慮和安排，熨衣設備在滿足您入住需求的同時又能增添家的温馨感。服務人員會提前為您準備好咖啡壺/茶壺，以滿足您的飲水需求。倘若您在忙碌的一天後想在自己的客房內放鬆，提供吹風機的客房浴室是不錯的選擇。酒店提供的健身室對於那些想要健身的旅客來説是一個好去處。酒店配備有會議廳，可供旅客使用。酒店設有24小時前台諮詢服務，為下榻至此的您提供最貼心的行程安排。

不論是商務還是休閑旅客，布倫特伍德 - 納什維爾主流套房都能讓您的布倫特伍德之行變得更加美好而難忘。附近很多景點，包括Music City Roots、Whisper Creek Day Spa & Salon和White Rose Gallery都離酒店不遠。酒店坐落於Nathan Bedford Forrest Equestrian Statue邊，附近還有很多景點包括Dyer Observatory和Radnor Lake State Park。所有極具特色的客房都配備有熨衣設備、空調和衣櫃/衣櫥，讓您感受到更加貼心細緻的入住體驗。有飲水需求的旅客，酒店還為您提供了咖啡壺/茶壺。除此之外，配備有吹風機的浴室是您消除一天疲勞的好地方。可以去酒店大堂吧，舒適的環境，可供您休憩放鬆。除此之外，我們還為您精心蒐集了周邊的餐飲訊息，Bur Bun（酒吧/酒館）、Toyama Japanese Steak House（日本料理）和Del Frisco's Grille（牛排）期待着您的光顧。酒店休閑區提供了各類設施，您可以在這裏舒緩身心壓力。酒店的商務中心提供優質服務，是眾多商旅客選擇入住這裏的原因。酒店設有24小時前台諮詢服務，為下榻至此的您提供最貼心的行程安排。

This used to be a nice place to stay, but has really went downhill. We have always stayed at this hotel but will not be staying again in the future. The hotel was dirty and in need of painting/ updates. Also, the continental breakfast isn’t complimentary anymore. I was surprised at how fast the place has went downhill in the last year since my family stayed. The light switch in the bathroom did not have a proper cover and a safety issue. Amenities were slim at the hotel, tissue box empty in the bathroom, broken soap dispenser and stains on the carpet. I think most of the recent reviews are fakes as they have one contribution and referring to the employee on a first name basis. Disappointing as this is a very nice area to stay while traveling, but definitely choose another hotel.

酒店房間很可愛。我們在一個套房裏,設施很棒。房間有門和鎖,所以有隱私。你可以有一個額外的客人,可以睡在沙發牀上。浴室有兩個門,可以從臥室或起居區進入。位置靠近克羅格,以防你需要儲備食品雜貨等。工作人員很友好。房間很乾淨。