I love this holiday park, but when an unfortunate incident occurred with a power outage, nobody in the park was given any option other than check out or wait and see. With power outage for 24 hours over Easter Sunday and chalets unlikely to be taken by new visitors, the least they could have done would be to allow the customer a choice to see whether power came back on rather than early check out. After nearly 24 hours we had no alternative but to cut the holiday short or spend another expensive night in darkness with no shower. For some bizarre reason, the rude staff on the front desk didn’t seem to comprehend this, but reluctantly extended our checkout to midday. Power was still not restored and didn’t look likely, so we left. After begging for a refund for the last night, we were told when we left ‘don’t come back!’ Such a shame when Kelly & the other staff on site are nice & friendly as others let you down.
翻譯
訪客
入住日期 2023年3月
家庭旅遊
5.0/5
傑出
發佈於 2023年4月23日
Fabulous Easter weekend - direct beach access and heated indoor pool, clean ablutions, daily coffee and bakery vans, school holiday activities for the kids and helpful staff. Thanks Kelly and the team at discovery, look forward to seeing you again next year!
翻譯
來自住宿之回應: G’day KAC79, thanks for taking 5 to leave us your awesome feedback! We’re pleased to read you had a great stay with us at Discovery Parks - Busselton. We hope to see you again soon. Kind Regards, the Discovery Parks - Busselton team.