I was supposed to stay for three nights at the MP Hostel in Budapest; but left a couple of hours after I checked in. I arrived in the hostel before the check-in time; thus requested to leave my suitcase while awaiting check-in. Receptionist David just told me, ”You can put it in the storage room.” He did not even show me where the storage room is. I had to find the room myself. Mind you, David was not busy at that time. He was just chatting with a friend in the reception area. When I finally checked in the hostel late afternoon and went to my room, I noticed that the room was very cold. I opened the heater knob; and waited for more than an hour. No changes; it was still very cold. I then went to the reception; and informed receptionist David about this. He was in the reception, indeed, just talking to another hostel staff Daniel who is apparently the hostel F&B manager. He casually told me, ”Open the heater valve.” To which I replied, ”I did that more than an hour ago; but it's still very cold. Perhaps you can accompany me to the room; and we can both check the heater.” David answered, ”It's not my job. I'm the receptionist; not the technician... and the technician is not here. Wait for your room to get warm.” I said, ”It's been more than an hour since I opened the heater; but the room never got warm at all. If it's not your job to address the heater problem, then who can help me fix this? Can you at least transfer me to another room with a working heating system?” After David called up someone and checked the available rooms, he finally agreed to move me to another room. While I was at the reception waiting for my new room to be ready, I was talking to a friend on the phone to express my disappointment. When David said that my room was ready, I hung my phone up right away; and was surprised when he said, ”I”M A F*CKING RECEPTIONIST. THE HOSTEL MANAGEMENT PLACED ME HERE BECAUSE I SPEAK ENGLISH. CHECKING THE ROOM OR THE HEATER IS NOT MY JOB.” I replied, ” Where did the 'F*CKING RECEPTIONIST' words come from? To be clear, I never addressed you a 'F*CKING RECEPTIONIST.' ” I said these sentences at least twice, to reiterate my point. Without knowing the context of the conversation because he (Daniel) was playing a video game on his phone, F&B manager Daniel suddenly charged at me, kept on pointing his right index finger at me, and raised his voice, ”Don't you dare disrespect my friend and call him 'F*CKING RECEPTIONIST' OR ELSE...” I then said, ”I didn't even call David a 'F*CKING RECEPTIONIST.' Go ask him.” When David agreed that I did not call him that, I then went inside my new room which was still very cold. Heater in the new room was not working. Again. After all the negative experience at MP Hostel Budapest, I decided to leave right away; and found another private room in a hostel nearby. Zero customer service. Aggressive. Threatening. I hope the hostel will improve on its customer service, and value its guests.
布達佩斯克拉克酒店(Hotel Clark Budapest)坐落於01區 布達瓦爾,優越的地理位置使它成為布達佩斯一個令人嚮往的住宿選擇。 在該地區觀光很容易,克拉克·亞當廣場、National Szechenyi Library和National Dance Theatre都在酒店附近。旅客可以在西餐廳享用可口的美食。您可以到酒吧與朋友暢飲聊天度過閑暇時光。如果旅客願意,酒店可以提供滿足需求的客房送餐服務。酒店周邊的美食也等待着您的探索,Halaszbastya Restaurant(西餐)會供應一流的推薦美味Tokaji Szamorodni 2006,Gerbeaud(咖啡店)和Hungarikum Bistro(西餐)也會讓您大吃一驚,定會對兩家的Dupla Espresso和Oven Baked Sausage with Mustard讚不絕口。相信桑拿浴室周到的服務和健身室一流的設施,會讓您擁有別樣的體驗。酒店配置有會議廳,定能滿足您商務活動方面的需求。24小時開放的前台服務可為您隨時提供訊息,以幫助您探索這個魅力之都。
訪訪客2023.07.26
Very family-friendly hotel and the receptionist was such a friendly woman! We really enjoyed our stay in Budapest and the Hotel Clark Budapest is a hotel I'm already looking forward to returning to. See you next year Budapest!
對於想要捕捉布達佩斯城市風采的旅客來説,布達佩斯麗亭酒店是一個理想的選擇。在該地區觀光很容易,The statue of the Great Ho-ho-ho Horgasz's Chief Worm、Hungarian Heritage House和Capuchin Church都在酒店附近。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有熨衣設備、房內保險箱和空調。服務人員會提前為您準備好電熱水壺和咖啡壺/茶壺,以滿足您的飲水需求。浴室配有拖鞋、24小時熱水和吹風機。閑暇時間在酒店的大堂吧喝上一杯,必定是您休憩放鬆的好選擇。除此之外,周邊餐飲種類繁多。Costes餐廳(西餐)供應一流的推薦美味-煙燻鱘魚,Costes Downtown(其他)提供的煎海鱸備受好評,Karpatia Restaurant(Kárpátia Restaurant)(西餐)的紅椒雞肉也是來這裏遊玩不容錯過的美味。酒店提供的體育和休閑設施,旨在為旅客營造多姿多彩的住宿體驗。酒店配置有會議廳和商務中心,定能滿足您商務活動方面的需求。提供乾洗服務,為您的旅途省心。
訪訪客Το ξενοδοχειο ειναι το καλυτερο που εχω επισκευθει ποτε! Τα δωματια ειναι τεραστεια και η επιπλωση ειναι πολυτελη! το πρωσοπικο ειναι ευγενεστατο και μπορουν να σου δωσον πληροφοριες για τα αξιοθεατα της Βουδαπεστης. Εχει υπεροχη θεα στο Καστρο και στο αγγαλμα της ελευθεριας απο την μια βερανδα του ξενοδοχειου και φαινεται ολη η πολη φωτισμενη. Η τοποθεσια ειναι πολυ καλη, στο κεντρο, κοντα σε ολα! Το κτηριο ειναι ενα απο τα πιο γνωστα ιστορικα κτηρια της Βουδαπεστης. Το προτεινω με ολη μου την καρδια!
訪訪客Out of many hostels I have been all around the world, sure thing this is one of my favourite. It’s well organised, clean, good location. Above all, the staff is very friendly and welcoming. In particular Oleh and Petra have been super helpful and kind, ready to answer all our questions, and figure out for us if they didn’t know. A massive thank you to you both!