Holiday Inn 聖安東尼奧N - 山國(Holiday Inn San Antonio N - Stone Oak Area)

Muy limpio todo , el personal del mostrador muy amable .

Great staff. Clean rooms. Only real complaint is the shower which only was capable of cold and colder and had no labeling and two levers.

The property is very nice and well maintained. It's in a great location with plenty of shopping centers, theatres, and restaurants. The manager, Kevin-something, immediately emailed me after booking the room and when I asked a question (via email), he immediately responded back. Great job there! Also, the front-desk staff here was very friendly and eager to help when any issue arose. We had no issues getting help when we needed it. The room was clean and the beds were comfy. We were able to hook up our computer to the TV and watch YouTube/Amazon. We were also able to use DoorDash to get food delivered straight to our door. We enjoyed the indoor swimming pool and hot tub. The breakfast buffet was pretty good too (delicious Huevos Rancheros). My only advice when staying here is to bring your own soap and shampoo/conditioner. The ones provided by the hotel are a bit rough on the skin. But that's par for the course for many hotels. The only issues we had were 1) expensive breakfast, $13 per-day/per-person, 2) no full size fridge and/or freezer - only a mini fridge, and 3) it takes a several minutes for hot water to start coming out of the shower. These were minor issues for me. Otherwise, it was a fantastic places to stay.

Fast, friendly check in. Front desk girl was very nice and helpful. The room was nice, clean, and well stocked. I enjoyed my stay and will stay again.

Our stay was fine, we had no issues other than loud music coming from the bar across the parking lot late into the night.

Everything was great for a prepaid 1 night stay, except for checkout. Upon check out, the associate could not find me in the system. It appears they never checked me in, even thou i filled a hand written form and placed a 20 dollar incidental fee, amd was issued a room and a electronic door key.

The employee in the reception was super rude and not welcoming at all. I was going to extend my stay another night. I think I will go to another hotel instead

The nerve to send this request for feedback when our room was given away and we were left without a room to stay in the night before a wedding. We weren't even offered the courtesy of helping us find another accommodation for the night. Truly a disappointing experience that has soured our opinion of this hotel brand. Our reservation was given away without notice. Will never stay at this hotel.