My partner and I visited Cap Rocat yesterday with my sister and her husband, who had previously praised the hotel and its Sea Club, where we were booked for lunch. The grounds were stunning, but the overall experience was disappointing. Upon arrival, we were told to wait for a buggy to the Sea Club. When it arrived, another guest demanded it, and the attendant gave it to her, leaving us to wait for the next one. At the Sea Club, we ordered paella, but the waiter left it partially uncovered, allowing a bird to land on it. He insisted it was still fine to eat, and only after we requested it did they bring a new dish. After lunch, when we requested a buggy back, another couple rudely tried to take it, and though we protested, the attendant again did nothing to help. This time, we managed to keep our buggy. When we arrived at the reception, we were told we couldn’t sit at the bar while waiting for our taxi and had to stand outside, despite having spent 400 euros on lunch. Ironically, we saw other non-guests walk right in. The only apparent difference between us and them was race. As a mixed-ethnicity group, we experienced several microaggressions and biases at Cap Rocat. In 2024, this behavior is unacceptable. Please do better.
翻譯