拉戈德奧羅酒店

Beach is clean.nice place snd staff

This place is absolutely terrible. Not only is there only one electrical outlet per room, but there was also no transformer readily available for me to charge my devices. This lack of convenience was highly frustrating and inconvenient. Additionally, the internet connectivity was nonexistent, making it nearly impossible to stay connected and get any work done. To make matters worse, the food at this place was absolutely horrible. I decided to order pad thai and calamari, along with a pina colada, but all of the above was subpar. The taste was disappointing, and the quality of the ingredients used was questionable. It was definitely not a pleasant dining experience. Furthermore, the showers and room conditions were completely unacceptable. The showers were either too hot or too cold, and the room itself was not well-maintained. The cleanliness was lacking, and the overall condition of the room left much to be desired. Additionally, the groundskeeping was terrible, with unkempt gardens and poorly maintained common areas. Despite all the negatives, the only positive aspect of this place was the staff. They were extremely friendly and accommodating, which was a small consolation in an otherwise disappointing experience. However, when I approached the ownership to address my concerns, they were too busy FaceTiming someone to give me their full attention. They did not have an answer for my concerns and didn't seem to care about addressing them. I don't usually take the time to review places I visit, but this experience was so bad that I felt compelled to warn potential travelers. The pictures that may be available online do not accurately reflect the true condition of the hotel. It is important for people to know the reality of what they are getting into before making a decision to stay here.

We were 32 persons (28 adults and 4 kids) for this great family reunion hosted by my sister who visited from Canada. Choosing Lago de Oro is the best decision we made because the place did not disappoint us. We booked 3 suites (Suites Prince Alain, Prince Albert, and Premier Family) and they're all on the same floor in their new building. The rooms are spotlessly clean, the toilet and bath huge and with sufficient hot water, we were all able to sleep soundly in our own assigned beds (nobody needed to sleep uncomfortably) because extra mattresses were provided, the bedsheet are crisp and clean, the towels are generous and the location perfect - all walking distance to the pool beach, restaurants and nearby wakeboarding area. The staff service are superb especially Ms Bea onsite operations, Kaye from reservations, F&B staff in the main restaurant, Housekeeping team and the wakeboard staff. The food very good but quite pricey - good for sharing though. No other restaurants nearby so no choice but dine in. Food if brought will have corkage fee - you are only allowed to bring light snacks. Overall, our stay was excellent! I hope service quality remains the same because we hope to come back again one day.