西山河旅館(Westmount River Inn)

Nous avions la chambre du sous-sol. Odeurs durant la nuit et lit peu confortable.

Beautiful private house but lacking the security, comfort and amenities of a 4 star guest house. We do not recommend. Security: No security locks on room doors and a 'honour system' for locking the main entrance door. We put a chair against our door for security. The "Check-out" process meant leaving our keys on the kitchen counter. Comfort: Bed mattress and pillows (foam) were lumpy; we didn't get a good night sleep. Top sheet was percale 180 thread count (Thomaston t-180), covered by thin nylon blanket (Vellux). Polyester comforter. Amenities: Contrary to their ******* profile, there is no room service or dining options. The host referred us to Uber Eats. Parking is street parking. What could be improved: - Security locks for guest room and main door security system. - New or better quality mattress, pillows and bedding. - Remove reference to room service from the ******* website (intentional misrepresentation?, the host said it meant they "serviced the room" ) . - The host has a strict policy requiring guests to remove their shoes at the front door. They should provide house slippers as is customary in this situation. The host provided me slippers when I asked, did not offer slippers to my spouse. - Remove the first picture from their ******* profile that shows what looks like a hotel tower. It's the first picture that pops up when using the ******* mobile app.

The interior design was absolutely gorgeous. John and Kim were very polite and welcoming. They ensured we had everything we needed and provided a complimentary fruit tray after we were settled in. I would highly recommend this high end establishment over a hotel any day

Kim, John, and Claire were lovely hosts. They offered my a lot of food and ensured I was satisfied with my stay. The room was enormous, clean, and modern.

I feel bad about posting this review because the hosts are very nice people and very accommodating. We did not know when we booked that the room was in the basement. The shower rod fell down, the sink plug did not work, the overhead light came on suddenly at 4 am one night, the bed sagged in the middle, the shower hand-held unit came right out of the wall, there were black marks on the face cloths, yellow marks on the sheets, live spider on the window sill. They have some very nice rooms upstairs so it's a mystery why they left the basement room at $189 per night in such disrepair.

This place is fine but not as advertised. It is a bed and breakfast not an in or hotel room. No TVs in the room as add states. Nice enough people clean and safe but def not what is advertised

The craftsmanship of the home’s interior was incredible - beautiful custom built-ins, consistent throughout the home, the floor was custom detailed, done by the owner. It almost felt like an older manor style home with the wainscoting and elegant finishes. The owners were very nice, accommodating people, and fairly knowledgeable when I asked about parking in certain areas. Breakfast options were plentiful and tasty! Room was clean, though there was an old stain on the one pillow. Mattress was very nice, pillows were just okay. The bathroom shower was AWESOME, it had an amazing rainfall shower. However, I accidentally locked the basement room where I was staying. There was an “exterior interior” door that led to a closed hallway leading to my bedroom and bathroom. No one told me I couldn’t lock this hallway door from the outside, as the lock wasn’t the same as my lockable bedroom door. (Owner had to unlock it!) This strange set-up was caused by the establishment of a basement suite, likely for the owners family. The “wall” closing off my hallway wasn’t a “proper” dry walled wall that goes from floor to ceiling. It was more like the back of a cupboard, and light could escape along the crack by the ceiling. When I turned the hallway light on, a light clearly came on on the other side of the wall in the basement suite. Vice versa, if the tenants turned on their light using the two-way switch, my hallway light would also come on. Just weird. Still, would stay again!

Nice building that seems to no longer be well maintained. Flat pillows, creaky bed and not as clean as it should be. We chose this hoping for something unique and a little nicer than a chain hotel. It was considerably more expensive than a chain hotel, but worse than a chain hotel in the things that netter most.

AVOID THIS PLACE UNDER ALL CIRCUMSTANCES, IT IS NOT AN INN OR A HOTEL , WRONG REPRESENTATION WITH THE NAME AS WESTMOUNT RIVER INN, IT IS PRIVATE HOME WHICH STINKS. IT STATES FREE PARKING WHICH IS A STREET PARKING. THE OWNER/S ARE A RIPPOFF DOES NOT REFUND YOUR MONEY PAID THROUGH ******* , WHEN ******* CALLS TO CONFIRM THE CANCELLATION THEY DO NOT ANSWER THEIR CALL. YOUR ARE BETTER OFF GOING TO ANY HOTEL IN TOWN RATHER THAN THIS ONE. WHEN I GAVE MY PHONE TO THE PERSON ON THE PROPERTY TO TALK TO ******* HE LIES STATING THAT HE IS NOT THE OWNER WHEN HE WAS. TOTAL RIP OFF. THEY CHARGED ME MORE THAN $600 FOR 2 NIGHT BOOKING WHICH I CANCELLED DUE TO WRONG REPRESENTATION AND STINKING PLACE, NOT A SAFE PLACE AT ALL. I WOULD NOT EVEN CONSIDER STAYING THERE FOR FREE. NOW THEY ARE NOT REFUNDING MY MONEY EVEN THOUGH I DID NOT CHECK IN OR USED THEIR FACILITY. PLEASE AVOID THIS PLACE, ALL WRONG REPRESENTATION.