卡爾加里機場凱悦嘉軒酒店的評論

我住着很滿意 很舒服

哈哈哈哈哈挺好的

距離機場很近，有免費的接駁車酒店，服務人員很少，房間是一房一廳的格局，有附早餐但是是COSTCO的食物

很喜歡！在機場附近辦事，這個位置很方便，開車十幾分鐘可以到大統華。早餐一般 其他都很好！

很一般 招待所水平

工作人員很好，地方不錯，乾淨舒適。 但對於這個價格來說，早餐可能會更好。

It's a shamed and disappointment we had stayed at the Hyatt Place Calgary Airport. Hotel did not disclose that rooms are to be clean every 3rd days after the fact that we had booked the two rooms for 2 weeks stay through 3rd party booking. Had notified front desk immediately that the fan in the washroom was not working but was told they shut off during winter time, imagine how stinky it is and the whole washroom was all smoky when shower. I was told to come and collect bath towels from the front desk as he said there's only him at the desk currently and when I came down there were two of them standing there talking and giggling at the front and informed they ran out of bath towels they only have face towels if I want it. Please stay away from this hotel if you want house keeping everyday.

The lobby staff were very rude and dismissive. There was insufficient amenities such as towels in the room for a family booking of 5. The shuttle left early and there was no apology or recourse other than having to pay for a taxi to get to the hotel. Booked this hotel for the convenience and airport shuttle. Was definitely disappointed. Would not book again.

El personal mal preparado para resolver problemas. Debido a la enfermedad de mi hijo viajamos con un medicamento que necesita refrigeracion, y requerimos de congelar los bloques de gel previo a un viaje largo. El chico de la recepcion se negaba rotundamente en permitir llevar los bloques a su congeladror, al no tener uno en la habitacion. Tuvimos que pedir llamar hablar con el Gerente, quien de inmediato entendio el problema y accedio a hacerlo. Por otro lado, las camas estan ya muy usadas, blandas y sus cobijas y cobertores son muy calientes, haciendo muy dificil dormir.

我們對凱悅酒店的住宿感到非常興奮，我們在卡加利中轉轉機航班，結果多次被取消。由於「天氣」原因，卡加利有超過 500 架航班被取消。工作人員很棒，讓我們在大廳等待，同時希望我們的航班能夠真正起飛，而且非常理解和樂於助人，而我們由於另一次取消而不得不重新預訂一晚。飯店乾淨舒適，我對機場接送工作人員的評價也不勝枚舉。確保我們都擺脫了-50度的天氣並安全到達酒店。強烈推薦凱悅酒店給任何想在機場附近尋找住宿地點的人。

我們住了一晚，晚上很晚才到達。我們的房間設施齊全，配有兒童折疊沙發。 早上的早餐很棒有很多選擇。 唯一令人失望的是沒有行李車，因為客戶使用它們並將它們放在自己的房間裡！ 對於那些將它們保留為個人使用並且不考慮其他客戶想要使用它們的客戶來說不是很好。 飯店的錯不只是一些不體貼的人嗎？ 除此之外，我們的住宿體驗非常棒，並且會在需要時再次住在這裡。

Terrible experience right from the word go. Front desk was rude and unprofessional. They didn’t provide any information and I had to ask a lot pf questions. Breakfast time was not informed. We missed breakfast on second day due to this. We were 5 mins late and front staff rudely said they can’t do anything about it. There was no housekeeping staff and we were told to carry crib up to room on 3rd floor ourselves. Also when asked for tea bags/sugar, front desk to come and collect it from the reception ourselves. The denied to send someone to room. I got a call from manager Gina and they apologized about what happened but showed no intention to do something about the experience. Breakfast was very average with minimal options. ******* mentions that this property is known for good breakfast. I beg to differ. I have had a lot better breakfast options at other hotels. This was not even close to nice. Will not recommend this place to anyone and definitely not going there again myself. Expected much better from Hyatt.

I did not like that housekeeping did not make our beds or give us new towels everyday. When we went to call the desk they were very rude and told us we needed to call and tell housekeeping we wanted them to make the beds and or give us more towels . Never had a hotel tell us to call when we want room service. Disappointing when you pay that money. Staff needs to be more friendly. No cutlery when we had breakfast . Had to share.

Terrible booked a room for my son who had his wallet stolen and all his cards and although he had debit tap on his phone they wouldn’t accept that for deposit although I had paid for the room on my visa and I phoned them and offered to pay the deposit they would not accept. When Sales,is closed they cannot authorize anything! What a joke. I said what is he supposed to do? He had nowhere to go. Finally I booked a Motel in Calgary that accepted the tap on the phone for payment. The Hyatt is supposed to be high end well they are far behind in customer service when a lower rate hotel will accommodate you and these people have complete disregard for emergency situations.