劍橋有可攜帶寵物的酒店

I've stayed here a number of times over the past year for family reasons and it's always been a good experience. I travel alone and they're always kind and helpful and the place feels safe, it's clean.

I am surprised by the decent reviews this hotel gets. I have stayed at many Four Points hotels before and they are usually a very lovely stay. This hotel has been the worst stay I’ve had in a long time. I did not make use of the facilities, such as the pool, but shuttle was not available, neither was the continental breakfast. Immediately upon checking in and getting to my room, I went straight back down to the front desk to ask for disinfecting wipes for common surfaces in my room. The doors, particularly the bathroom door, was visibly dirty, the bathroom surfaces (if they had been wiped) looked like they were wiped with a dirty cloth. The walls had not been wiped down and had questionable dirty spots on them, as well as hair. There was hair in my shower. The switch for the light beside my bed hadn’t been wiped and the lights themselves were visible dusty. Cupboards were dirty. USB charging port did not work and the fridge did not keep my bottle of water cold. If it wasn’t 1am I would have asked for a different room. Front reception staff did not offer to remedy the situation and were very mildly apologetic. During Covid times, if they are clearly not wiping visibly dirty high touch surfaces, what other protocols are they not following? This was my first trip home in two years and it was for a family emergency. I had high expectations for safety standards. At check out early the next morning; after not being able to get a complimentary breakfast, as per my booking, I voiced how disappointed I was with the cleanliness of my room, and staff told me that since I had booked through a third party they could not offer a price adjustment but if I wanted to order a breakfast from their restaurant there was 10 minutes left to do so.. after I had checked out and was about to be picked up. Based on the cleanliness of my room, I would not be interested in ordering anything from their restaurant. Disappointing stay/service. I would not recommend this hotel unless you don’t care and just need a bed to sleep in.

This is the second time i have been the the first time was great this time how ever. The place has gone down hill. If i had not know where this place was i would had thought it was out of business. the outside need a paint job, the insidie the loby looks good lot of flyers from ottawa area. The room, wall paper peeling, sink moved 3 inched and the tape leaked, The was the good part on our 2 day we were laying in bed when another couple entered out room therir card opend our door. I meet the kind young man at the front desk he was more upset than i was, the front desk went around and corrected the problem by resetting the door locks. When we checked out no one at the front desk only the maid. I WILL NOT BE BACK.