萬豪錫拉丘茲市中心酒店(Marriott Syracuse Downtown)

我來晚了，雖然酒店説他們有代客泊車服務，但我們衹能自己找停車位。由於該地區周圍無家可歸，我們不鼓勵在酒店停車場停車。經過很長的車程，我們累了，尋找停車位增加了一天的壓力。酒店張貼説需要戴口罩，但當我們走進去時，幾乎沒有客人戴口罩。我們的套房很好，但沒有跡象表明它是 COVID 清潔的，自從 Covid 讓您感到安全以來，我們住過的其他萬豪酒店。當我檢查下一個 Fay 時，前面的女人甚至從不問我的住宿情況或説一些讓我想回來的事情。這就是我給他們 3 分的原因。我經常在錫拉丘茲，但我寧願呆在其他可能不那麼奢華但更好的客户服務的地方。

I landed at Syracuse Airport on schedule at 11:30 pm, only to find that this hotel sent me an email at 11:00 pm telling me that they were full and couldn't honor my reservation, even though I had made it weeks ago and had paid in advance. I had to spend 30+ minutes on the phone with ********** staff to get a rebooking, at a hotel with fewer stars, and didn't get to my hotel until 12:30 in the morning due to the delay. What kind of hotel tells you on the night of your arrival, very late, that they can't honor your reservation? The worst reservation experience I've had in 30+ years of travel. At least ********** came through for me!

不幸的是我們受到了極大的關注。有些日子的費用是每晚 829 美元，即使提出要求，他們也沒有打掃或修理房間。連垃圾也不放過。浴室裡沒有什麼特殊用品，只有必備的肥皂、毛巾和衛生紙。工作人員肯定很少，但考慮到所收取的價格，他們應該做好準備並提供更好的服務。

The parking garage is very confusing and the checkin person was rude when we were irritated about it. No linens on sofa bed and huge water leak in bathroom. Manager refunded 1/2 the fee.

Intrigued by the history- dated, overpriced, dirty with inattentive staff- never found a waitress, or housekeeping, no one answered phones