坎昆坎昆瑪雅博物館附近酒店

We had a wonderful experience at La Luce Italian restaurant. The food was delicious, authentic, and well-presented. I enjoyed every bite of my meal. The service was excellent as well. Our hostess, Diana, greeted us warmly and seated us promptly. Our waiter, Ismaiel, was very helpful and interactive, checked on us frequently, and made us feel welcome. He also had a good sense of humor. The chef, Sergio, personally came to say hi and thanked us for dining at his restaurant. He was very friendly and professional. The manager, Rizo, also stopped by our table and asked us about our experience. He was very courteous and attentive especially to our dietary restrictions. Hats off to him for going all the way to Maxal to get 3 milk cake for us. I would highly recommend this restaurant to anyone looking for a cozy and satisfying Italian meal. It was one of the most memorable dining experiences I have had in Cancun

剛從我丈夫50歲的兩個星期的假期中回來之後，這家酒店的一切都很棒，員工真是太棒了，我們遇到的每個員工都很開心，微笑著，就像他們喜歡他們的工作一樣，維羅妮卡和薩爾瓦多為我們服務沙灘和游泳池周圍無休止的飲料，瑪麗亞和夢幻般的娛樂團隊，他們都工作很長時間並且總是微笑著，甚至救生員本傑明也是如此的快樂和友善。 房間保持整潔，房間內配有可愛的洗護用品，我們有一個可以俯瞰潟湖和海灘的房間，任何您需要的員工都將為您提供。 我們在所有餐廳用餐，並在7點之前輕鬆獲得桌子，在其中一個餐廳提供自助服務真是太好了，但是那是嘗試不同食物的絕佳體驗。 員工不期望小費，但如果您離開了，大多數人都會非常感謝。 我們在這裡度過了最美好的時光，肯定會回去。

服務整體不錯。設施已經破舊，最重要的是公共區域的空調很糟糕……大廳和餐廳都非常糟糕。我希望他們能解決這個問題。除此之外，食物符合要求，房間舒適且沒有問題。

除了幾件事之外，這家酒店的一切都很棒。服務很棒。最喜歡那部分。食物也很好。特別喜歡義大利美食餐廳Chianti。服務有炸彈！然而，游泳池很小而且人滿為患。泳池周圍也沒有太多座位。海灘上有足夠的草棚和椅子，這很好。一天中的任何時候在海灘上找到一個空間都沒有問題。這個地方的海水顏色絕對令人驚嘆，但海灘的粗糙程度是巨大的。很難享受水的樂趣。下次我得找個水面平靜的地方。就像墨西哥的往常一樣，預訂美食餐廳是一件令人畏懼的事情。我永遠無法理解為什麼在這些全包式飯店預訂晚餐如此困難。實在是太可笑了。我們到達的那天，「禮賓」（實際上是分時度假銷售人員）答應為我們預訂幾晚後在意大利餐廳吃飯，她讓我們在前一天與她核實以確認預訂。所以我完全按照她說的做了，但我被告知他們在預訂當天之前無法看到所做的預訂。所以我不得不在當天再次查看，當然沒有為我們預訂。不過，他們還是為我們預訂了那天晚上的房間。好事，因為如果他們不這樣做，我真的會很沮喪，特別是因為我們第二天就要離開！太厭倦了全包飯店的這種廢話。已經到了不再值得再做全包的地步了。太可笑了，我發誓。如此簡單的事情對他們來說一定是如此困難。不管怎樣，我不會再住在這裡，因為我們根本無法享受游泳池，也因為水的粗糙而無法享受海灘。泳池幾乎一直在進行排球比賽，沒有空間容納其他任何東西，除非你想被球擊中頭部！但泳池周圍的音樂大部分時間都很好聽。

特別感謝，表揚攜程客服處理異議及時，結果非常滿意，此次房間升級攜程承擔了一部分。 酒店服務太差，期初預訂的海景精緻雙床套房，酒店前台分配的房間衹能看到一點點海，根本不是正面面海，與前台溝通想升級一卧海景套間，前台説衹能次日升級，當晚只有這個房型，通過電話攜程客服再次交涉，當晚換到了比分配房間視野好那麼一點點（沒誇張）的房間，當晚入住發現預訂房型有海景視野更好的房間（發現隔壁有好幾間沒人住，沒亮燈），次日房間升級，同樣給到房間不是正對面海一卧海景套房（斜面海），當晚同樣發現正面海的房間沒人住（房間一直沒亮燈），以後不會再住這個酒店。

這是一家美麗的酒店。我玩得很開心!酒店很乾淨,工作人員很棒。而且非常有趣,你們訪問時一定要住在這裏😊😊😊😊我的房間很漂亮,還有海洋前線的傢伙😍

Struttura situata in un’ottima location, ottimi servizi, ottima colazione e poi la spiaggia privata con lettini e ombrelloni sono il massimo. Ci tornerei e la consiglierei anche ad altre persone.

很好，酒店的沙灘又細又軟，坎昆不同酒店沙灘質量不一樣，這一片很好。到店付了4晚64美金度假村費等。 早餐到11點，住客停車免費，2個游泳池都很乾凈漂亮，還有乒乓球枱等。服務人員也nice，滿意

誘餌和開關大師。鑑於這是一個非常受歡迎的度假勝地,管理層顯然覺得有權提供他們認爲最低程度足以實現利潤最大化的服務。我和我的妻子在不知不覺中預訂了爲期四天的週末收購。收購團隊有自己的活動,要麼遠離度假村,要麼在度假村的具體地區,其他客人無法進入。我對此沒有任何問題,因爲他們爲他們的事件付出了額外的錢。該團體保留了80%以上的房間,結果是爲其他客人組織的活動,除了沒有出席外,俱樂部每天晚上我們都在那裏死亡。接管小組非常友好,我們與他們沒有任何問題。我們沒有看到他們太多。我要求轉移到另一個度假地,但阿德里安·格瓦拉( Adrian Guevara ),總理服務主管,不願意轉移我們,除非我爲這些旅遊勝地支付目前的價格。十個月前,我爲誘惑預訂了房間,甚至那時,房間也遠不便宜。我不願意支付更多的錢來轉移。格瓦拉先生很粗魯,最遠離服務。雖然娛樂工作人員試圖改善氣氛,但大多數的劇作家都是在舞池裏,我們每天晚上都在那裏。總的來說,這是一次非常不愉快的經歷。

The SLS is a nice property overall but the hotel experience was not up to par. Not quite what I expect from the SLS brand and I would not recommend this hotel. The service is great but the property doesn’t provide a good experience. It was not relaxing and restful at all and overall just not a good vacation. Pros: Excellent service. The hotel car service was great and front desk staff was excellent; they were ready as soon as we got to the hotel with an early check in. The hotel managers and wait staff were also very courteous and personable. The Rooms are very nice and the oceanfront suite was modern, and spacious. Very nice bathrooms with robes and slippers. Turn down service is also provided. Nice large balconies on the ocean side. The property itself has great décor and is well kept, including the hotel pool, lobby, and beach club. The food at the main restaurant was very good; however, it’s the only option for dinner and the menu is tiny so you'll need to find other dining options outside the hotel. The beach club was also very good and has a nice lunch menu Cons: Being on the 2nd floor it was unfortunately a bit loud at night with folks hanging outside at the beach. Even with the balconies closed fully we could still hear the chatter outside, which was unfortunate. There was also lots of noise from the hallway in the morning as well. We could hear every footstep, every voice, every door slamming in the hallway throughout our stay. Overall the rooms are just not very quiet and I did not get good rest, which is important on vacation. And it was more of the same on night two, we just had no insulation from the music blaring from outside. Ther was not a quiet peaceful moment to be found at this hotel. Also has to listen to dogs barking from other units (there’s a lot of dogs on the property). The pool for the hotel guests is nice but very small; the resident pool is much larger. The Beach club area is very nice but also a bit crammed. Tough to relax with so many other conversations, cigar smoke, dogs, pet parrots (yes you read that right), etc. A little more spacing would go a long way. Locals can also buy day passes so I'm sure that contributes to the crowd on weekends. It was much more quiet and less chaotic during the week. The hotel also has more of a family environment (lots of kids and dogs etc.) probably because of the residences but not exactly what I expect or am used to from the SLS brand. There’s many more local families than hotel guests and lots of small children. Felt a little bit out of place at times. Think like endless squeaking of rubber ducks levels of children and kids throwing footballs and jumping in the pool. We couldn't enjoy the pool at all. Meanwhile there's a giant resident only pool that was near empty our entire stay. There kids unsurprised in the pool shouting back and forth to their parents on the beach disturbing everyone. Instead of splitting pools between residents and guests it'd be much better to jus