Verified traveler
2021年6月15日
The property itself is nice, and in a great location. I've been coming to the village of carlsbad for 25 years on vacations. The rooms are nice, except that i found several long black hairs throughout the room. I can handle a lot of things when it comes to hotels, but hair is not one of them. That is unacceptable,
especially in a brand new hotel, and how much i paid for a Monday and Tuesday night. I told the front desk, and they said all they could do is have a housekeeper come up the next morning and clean the room again at around 9:00 am. I asked if i could switch rooms, and then i got a bit of an attitude from the front desk employee, they said...
"that's absolutely not possible, we have no more rooms, and you were already told that housekeeping would be there at 9:00 to pick up the hair." I told them that's great, but my kids need to take a shower tonight, and there is three long black hairs in the shower.. then with a very rude tone, i was told that the hotel has done everything in there power, and i need to just wait until the following morning.
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