尚蒂利萬怡酒店

-No elevator upon arrival. It appeared one front desk agent was training another during my check-in. I was informed the elevator did not work but should work later today. I am not one to care or even want concierge service or help with bags - I actually hate it. But when you put me on the 3rd floor and I have rolling baggage - and not a little, perhaps have your trainee guy at least help with my bag when I need to drag them up to the 3rd floor. It would have taken 5 minutes to get me to my room had they helped. Instead it was a very unpleasant experience and took me like 15 minutes and a lot of frustration and expended energy. -The hallways and room numbers are absurdly confusing. Orientate yourself quickly. It seems to be shaped like a U, whereas though it is a square, you cannot get from the two points next to each other by hallway. The secret is to cut through the courtyard I discovered after getting lost for like 15 minutes. -No pool or hot tub- as it seems permanently closed. At least the hotel website did not list a pool or hot tub. -Balcony in my room was locked shut. You can open the door, but the screen door stays locked. What is the point of a balcony that you cannot use? -Clean, appeared fairly new. The lobby looked nice. -Late check out keys not work after having them extended. So instead I had to wait in line to re-key cards while I was in a rush leaving. This is exactly why I ensured the keys were set to include the late check out time. So apparently being pro-active to stop a common problem hotels have, it still got messed up by the hotel.