Homewood Suites by Hilton Buffalo - Airport

I was greeted by a young lady whose name started with a "C". I can remember exactly what her name was but she accommodated me with early check in as I had to come to buffalo in an emergency. I enjoyed the room we were in as it had a little old fashion look to up but was still fashionable. There was a lady at breakfast that welcomed everyone that came down to eat and the staff at the desk were very helpful. The only problem I would say is that during the night my daughter and I encountered a rotten egg smell that scared us and we called the front desk. Rose the lady at the front desk moved us to another room immediately which we really appreciated. I would recommend.

My wife and I were in town visiting family and the hotel came highly recommended. Our issue was our room more so the bathroom not being clean and there was a day when housekeeping never came to clean our room. We left out to unmade beds and came back later that day to the same unmade beds and unclean bathroom, and we had to ask for clean towels. My wife expressed her dissatisfaction of the condition of our room to the front desk which they said they would handle it but did nothing. We finally just started cleaning it ourselves. The hotel is close to the airport and close to our family members. It was very disconcerting to worry about what condition our room would be in when we came back from a long day, that should have been the least of our worries. It would be unfair to give you a 1 star but it was a stretch to give it 3 stars.

Really nice hotel. We had a suite which also had a fireplace in it. I wish our stay had been longer so we could have enjoyed the room more. Everything was perfectly clean. The free breakfast was great and in a really nice room. Would definltely recommend

我從來不做評論，但我在這裡沒有得到最好的體驗。首先，我和家人住在這裡，需要一間兩房套房。對於這個價格，我期望有更好的服務。入住時間是下午 3 點，我們在 3:30 到達那裡，但被告知我們的房間還沒準備好。我立刻就被激怒了，因為我是從康乃狄克州來的，開車需要 6-7 小時，而且還帶著嬰兒。原因是他們人手不足。然後晚上晚些時候，我嘗試要求額外的毛巾，因為我們又是5 個成人和2 個孩子，那位女士認為這是絕無僅有的東西，我之所以這麼問是因為我今天剛入住，所以我怎麼可能需要更多毛巾呢？毛巾…她確實對另一位女士說：「哦，是的，他們需要額外的毛巾，即使他們剛剛登記入住」。這是非常居高臨下和不必要的，尤其是當住宿甚至不便宜的時候。這不是我的錯，他們為客人配備了適當的裝備。她說毛巾也短缺……就這個錢來說，我再也不會住在那裡了。他們缺少工作人員，顯然也缺少毛巾。我寧願把錢帶到其他地方。房間甚至不是那麼乾淨而且超級過時。我住過更便宜的飯店，享受過最好的服務，但這是最糟糕的。

我預訂了房間，在旅行一整天後支付了出租車費用，當我到達時，他們告訴我他們沒有房間了，儘管我已經預訂了，但我必須在凌晨1 點找到另一家酒店並支付另一輛計程車的費用。

From arrival to departure we had a great stay. Amazing staff and hotel grounds are nicely done and our room was clean and spacious. Comfy beds too! Will stay here again

Extremely convenient to the airport. Everything was clean and comfortable. Staff is friendly. I'll definitely stay here again next time I work in the area.

The suite is nice plenty of room. The staff was extremely friendly and helpful. Would definitely stay there again.

這家飯店的套房已經過時了。地毯髒了，床墊需要更換。早餐室和休息室等公共區域很可愛。工作人員很棒。