Good location near lots of downtown activities. Great coffee shop on the first floor. Rooms are clean. I've stayed at this property dozens of times, and particularly, the shower fixtures need maintenance. The front desk is understaffed but friendly. The general manager is not, and the property suffers from uneven management. I never know which experience it's going to be trip to trip. Unfortunately, it is the closest Hilton to my destination, so I've put up with the inconsistency. As a Diamond member in Honors, I stay in a wide variety of places. This property has a lot of unrealized potential - it could be a 4 or 5 but falls short.
This place is so convenient. Easy valet parking. We self parked in the garage - plenty of spots - but then we saw how quick and easy the valet is so next time we will valet! Location is in a fun area with lots of shops. Easy to get to all the Cincy highlights. It seems like it might be noisy but our room was very quiet at night. They have a small but clean pool, a small but easy and friendly coffee shop, and the front staff was very friendly and helpful. The rooms are a little small, but bed was comfy. One note: we only had one USB port in the whole room 😄. Lesson learned: always bring plug-ins for your devices. There were plenty of outlets. The hydrangeas in front of the hotel were so stunning!
ZZ4214NRnunyaThis hotel was remarkable. It is usually sold out so it’s hard to get rooms normally but when you can it is well worth the money. We would stay here every time if we could it has a amazing pool area with a full bbq area and a fire pit and also a full kitchen in your room.
KKaitlen SImmediately upon checking in I was overcharged by $300 for my already booked stay. Staff tried to explain the days rates and said I was being only charged for $75 cleaning fee, but swiping my debit card I wasn't given an option to type in my pin and was immediately charged $851. The staff were very combative with myself and another guest who was checking out and they were also overcharged for their stay. They explained they had a system error and thats why we were overcharged. I was already upset because I was to be in town for a full week and this overcharged stay took most of the money I was going to use for that. I checked in and went to my room. The room was dirty with smudges and dirty fingerprints on the windows, tv, and bathroom light switch was caked in dirt. The bathroom shower had mold in the tile and the baseboards has hair and dirt build up from obviously not cleaning. The duvet had multiple areas of dried blood and hair on the mattress. For a Delta Marriott I expected way higher standards and was not given that with my stay. After discovering the blood I decided to check out the same day, staff couldn'tv give me a receipt and told me they would call me first thing the next morning to confirm I would be getting my full refund but could not tell me when I would get my overcharged stay back. They never called and when I called them the staff were extremely rude and told me in they already explained the day prior I would get my money back and I would just have to wait. I ended up having to contact my bank and report this for fraud considering it had been multiple days of the charge pending on my account with the money gone. I would highly recommend anyone avoid this hotel, lest you want to get scammed and harassed by staff.
I stayed for 2 nights with my cousin. It is conveniently close to a lot of eateries and only 26 minutes to Jungle Jims. However, the staff are hands down the best I've come across in a long time! Polite, efficient and extremely helpful. The room was spotless, comfortable, the refrigerator was a blessing because I needed to store my insulin. It is budget friendly with lots of hot water and cable should you need to relax before sleep. I would not only stay here again but would also recommend it to anyone who is passing this way!