德科赫酒店推介

This hotel is right in the middle of town although it is nice and quiet. The accommodation was a 2 bedroom suite although the windows gave a restricted view as they where velux roof windows . The rooms are well appointed with a sofa and log burning stove . The rooms are not air conditioned so the room was very warm at night . The bathroom was well appointed and clean . The breakfast was adequate although a little restricted in choices. Car parking is included and safe

Helaas konden mijn ouders niet gaan doordat mijn vader onverwachts na het ziekenhuis moest. Verzetten kon niet, 1 nacht betaald en van 3 geld terug gekregen. Jammer, maar toch blij dat we dit hebben terug gekregen. Het was immers de ochtend van tevoren. In het verleden vaak geweest, fijn hotel met goede ligging. Door de duinen zo het prachtige strand op. Leuke wandeling en daarnaast ook dicht bij het dorp en bushalte om de hoek.

We spent 5 days there with 8 people. It was the second time, the first time we were enthusiastic. Because everything went well. During our stay four weeks ago, the hotel's own car park was being renovated. So it was a private construction project. Nevertheless, we rented the rooms to the car park at the full price. When the bulldozers rolled up at 7:00 a.m., we asked for a solution. We were told that a discount would not be a solution, but we could be offered a quieter room in a lower category for two nights (out of a total of 5). We would have even done that, but we were not allowed to leave our things in the room, which was actually unrentable at that time, because the management said that it could still be rented out again. Who would want to pack all their things and move for two out of 5 next? This is unacceptable. Honestly, renting out two rooms (we had booked 4 months in advance) to well-paying returning guests when you know that the bulldozer will be rolling in at 7:00 in the morning is an absolute impertinence. Then came cheeky answers like: ”after you were at the reception at 7:00 a.m. and I complained, they were waiting until 8:00 a.m. (that was the case on the first day) - now don't make such a fuss.” So we cancelled all the spa treatments and went out to eat every evening, with 8 people,. the plan was to stay in the hotel the whole time.... When we checked out, they offered us one night out of 5 for free, after I asked the management several times - according to the law, much bigger discounts are possible, but they refused. Conclusion: 5 days for 165,- the night with bulldozers who started at 7:00 and worked the whole day, 10 metres in front of our window. In the eyes of the management, no reason not to rent out these two rooms. Actually, we wanted to come every year with the whole family, but with such a attitude..... When everything is going well, everyone is terribly friendly, but when there is a problem, the focus is on profit instead of customer satisfaction. Really unwise.

We missed out on the last ferry (of the day) to Texel and the host, Tordes (hope I spelt your name correctly?), welcomed us for a very late booking at reception at 10pm. Not only did he offer a welcome drink on arrival, but we were given a free upgrade to the suite from the standard room. The suite was very clean and spacious. It included a very spacious ”open-concept” bathroom area (perfect for couples) with a bathtub and shower (hot and cold water), and a balcony overlooking part of the city. The bed had a white curtain canopy and gave us the best sleep of our entire Netherlands trip - thanks to a quality mattress and pillow. Despite having a very loud neighbour and being close to the train station, we experienced no noise. We stayed here on a Friday night, and couldn't hear anything from dusk until dawn, even with windows open. If you like an accommodation with old world charm, and in a good location, definitely check out Hotel Wienerhof. If we had another night in Den Helder, we would stay here again. Check-in and check-out was very smooth. We were in/out in less than 5 minutes. And we felt our host, Tordes was very friendly and kind. Thank you for our stay! Michael