This hotel was close to Legoland, the purpose of my visit. The room was nice and clean but had a lingering smell of Fabuloso cleaning liquid, which tends to give me a headache. The dollar store was across the street where I got an air freshner spray which helped. I did have an issue - but the issue was completely resolved and VERY quickly and respectfully!! My refrigerator did not work. I loaded it and then realized it was off, so, I turned it on and about an hour later there was the smell of freon leaking or something in the fridge. I mentioned it the next morning and was assured a new one would be put in. Fast forward to the day. I get back from Legoland and open the new fridge to put water in it and there was some kind of greasy liquid ALL over the inside of the fridge. I took pictures and went to the front desk - they were VERY quick to resolve the issue. Other than those minor things, I would recommend this hotel and plan to stay there again.
We are conveniently located within a mile of LEGOLAND, LEGOLAND Water Park, and the Peppa Pig Theme Park. The AdventHealth Fieldhouse and Conference Center and Chain O’ Lakes Complex are 12 minutes away. Winter Haven Regional Airport is a 30-minute drive. We offer full kitchens in every suite, complimentary breakfast, and free WiFi.
My sister and I went to visit my aunt that has dementia. We were very impressed with the cleanness and the excellent customer service. The kitchen lady was awesome and complimented us and the front desk person called and set me up on the awards program. It was a wonderful experience. Thank all of the workers at the best western in winter haven.
温特黑文羅伊湖海灘酒店為忙碌一天的旅客提供一個放鬆身心的好地方。 到Cypress Gardens觀光的人一定會發現温特黑文羅伊湖海灘酒店是一個很棒的住宿選擇。 從酒店出發,距離雷克蘭Amtrak站約29km。 雷克蘭Amtrak站距離道路29km遠。 附近地區擁有許多景點,包括The Church of Jesus Christ of Latter-day Saints,LEGOLAND Florida, Cypress Gardens, Pirate River Quest和Pirates Cove Stadium。 當客人有多餘的休閒時間,可使用現場的各種設施。 停車場現場提供給自己開車的人,
訪訪客This hotel was close to Legoland, the purpose of my visit. The room was nice and clean but had a lingering smell of Fabuloso cleaning liquid, which tends to give me a headache. The dollar store was across the street where I got an air freshner spray which helped. I did have an issue - but the issue was completely resolved and VERY quickly and respectfully!! My refrigerator did not work. I loaded it and then realized it was off, so, I turned it on and about an hour later there was the smell of freon leaking or something in the fridge. I mentioned it the next morning and was assured a new one would be put in. Fast forward to the day. I get back from Legoland and open the new fridge to put water in it and there was some kind of greasy liquid ALL over the inside of the fridge. I took pictures and went to the front desk - they were VERY quick to resolve the issue. Other than those minor things, I would recommend this hotel and plan to stay there again.
First time I have stayed at an Extended Stay. Pat (reception) went above and beyond to explain policies at this facility. She was patient and thoroughly explained how this hotel worked versus typical hotel chains (i.e., Hampton Inn). She detailed how to customize our stay (what kitchen essentials to request, how to obtain replenishment for linens and other supplies, logistics for breakfast, laundry and exercise/pool). Pat also explained how the management at this particular facility is very anal about cleanliness, and our experience has shown her to be spot on. Although the facility is well worn, it is clean and bug free. I am so impressed, I would give it 10 stars if I could 😊!
The check-in and front desk guy was very nice and smooth. The room wasn't really good but we were ok like that until the night came and we went to sleep. The room started having a bad smell and we couldn't sleep at all because of that. Early morning we went to the bathroom and we saw 2 roaches around the toilet. Then, we also noticed the toilet wasn't attached well to the floor and when we used the toilet was moving to the size, lining creating a gap between the floor and toilet. I went to the front desk to tell the lady, who was there, about the issues and she told me someone would fix it before our return. So, before we left the room, I stopped again to confirm everything was clear and the owner was next to hear listening to me and she confirmed again everything. I told her they would have all day to make these corrections from 9:00 am to 6:00 pm. Guess what! We came back around 6:00 pm and the room was exactly the same as we left it. even the roaches were on the floor killed by us. Not even new towels, or cleaning or nothing was done and the same smell and roaches. So, I went back to the front desk and this time was a guy and who told me he would have to call the owner (the same person who knew about this). So, they sent a man who did not know English (we don't care if they know what to do) with a gallon of roach killer from Home Depot to spray while we were there including my 6-year-old son. I asked him about the toilet issue and he did not know anything about it. Finally, they offered us to move to room #106 and which was a little bit better but still had some smell. It was horrible experience especially for that price.