卡利南酒店推介

「多麼美麗的地方。有很多事情要做,所有的事情都很容易到達。非常友好和樂於助人的員工。餐廳很棒!價格合理,美味多汁的飯菜! 我之所以給4星評級,是因爲房間的裝飾,更要看個人品味。 」

「Upon arrival, check-in at reception was smooth. We were provided with our room key and directed to our accommodation, which required us to drive to the other side of the estate. However, when we reached the room, the key did not work. We walked back to reception, where we were informed that a network issue had prevented the key from being properly programmed. The receptionist, who was very helpful, offered to accompany us to the room and opened it using a master key. She assured us that a functioning key would be delivered as soon as the network was restored. Upon entering the room, we immediately noticed that it had not been cleaned. The window sill was sticky with what appeared to be beverage spills, the floor was dirty, the bathroom mats were not fresh, and most concerning, there were rat droppings on the window sill, on the floor behind the curtains, and behind the door. I contacted reception to request housekeeping and asked to speak with a manager, as the condition of the room was unacceptable. A housekeeping staff member arrived, but I requested that cleaning not proceed until the housekeeping manager assessed the situation. The manager quickly confirmed that the room had indeed not been cleaned and that there were clear signs of rodent activity. She apologised sincerely, asked us to wait while the room was cleaned, and said she would escalate the matter to the rooms division. While waiting on the terrace outside, we noticed a mouse in the bushes, which explained the droppings found inside. After the room was cleaned, the manager returned, apologised again, and informed us that a complimentary bottle of wine had been arranged for us. We told her about the mouse we had seen and expressed that we did not feel comfortable staying in that room. She went back to speak with the rooms division, and we waited in the bar. An hour later, she returned with keys to a new room and directed us there. The replacement room was clean, though the entire experience made for a rocky start to our stay. The following day, after breakfast, we returned to our room to find that the terrace doors had been removed and two maintenance staff were working. This came as an unexpected surprise, as no one had informed us that repairs would be taking place. We decided to return to the bar to allow the work to be completed. As we were celebrating a birthday that day, the housekeeping manager kindly arranged for our room to be decorated with a birthday message. From that point onward, we thoroughly enjoyed our stay thanks to the exceptional customer service at the restaurants, bars, and spa. In particular, we would like to recognise Moses, Regal, and Tebogo at Kingsley Restaurant; Sibongile at Granatas; and Mandy at the spa for their outstanding hospitality. They truly made our stay memorable. Overall, despite the challenges we experienced upon arrival, we had a lovely stay. Thank you to everyone who contributed to making my mother’s birthday special.」

「住在Foreva Wild是一個美妙的經歷,工作人員非常友好和樂於助人,氣氛很舒適。位置很好,因爲它在自然保護區內,當我開車時,我發現了許多野生動物!附近也有導遊的狩獵車,這對我來說很容易預訂。小屋安全乾淨。早餐很好吃。無線網絡還可以,一些景點連接速度可以理解。建議使用移動數據或自帶迷你路由器/東樂。總的來說,物有所值,你肯定會在Foreva Wild得到很好的照顧!」

「工作人員和設施都很棒,非常友好和專業。預訂團隊(所有者)的一切都非常乾淨和美好,他們決定在沒有溝通或確認的情況下改變我的預訂,最終導致不必要的情緒,對她的行爲缺乏問責制,不一致消息。 因爲這個原因,我不會再呆在那裏了」