七角閣 - 聖路易斯西 - 臻品之選酒店(Seven Gables Inn, St. Louis West, a Tribute Portfolio Hotel)

This is the second time we have stayed here. We were quite dissappointed. The tv in the bathroom did not work. We could not figure out how to use the bidet so we called the front desk, she had no idea how to use it. We finally figured it out on day 2 of our stay. Day 1 breakfast was just ok. After we got our food then a lady came out and offered omelets. Day 2 breakfast noone was around. no plates, no coffee, no water. We thought there was an awful smell in the hall. I don't think we will stay here again expecially for the price.

The room was not cleaned from previous guests. There was food debris on the floor. The room smelled like mold. Not only did they not move us to a clean room, the second day it still had not been clean. There is only one person working in the hotel and no manager ever came or responded.

We were so disappointed with our stay. We were hopeful that the renovated hotel would add another good option in Clayton, but advise to stay away. The rooms themselves are pretty nice and we stayed in a large suite which was renovated in a comfortable manner. Most of the rooms have no view other than a cement wall or dark alley across from a parking garage which puts a damper on the experience. When we were there the restaurant and lounge and room service was close for all three nights for corporate parties, which apparently is common there. Most of the positive reviews are from people who hosted or attended events and parties. Despite being on the 3rd floor the noise from the parties kept us and our son up late with loud base that shook the walls and floor of the old hotel building. The hotel was swarming with party guests who were drunk and roaming the halls. Staff was of no help. It was not safe, quiet or comfortable environment. We were offered by the managers a discount on our stay for the services, but more than 2 weeks after check out were billed for a second stay that never happened that I now have been charged more than the original booking. The hotel is poorly run and treats customers like a piggy bank. It's not a comfortable hotel and the staff is difficult...not recommended.

Friendly staff in bar and restaurant. Breakfast was a joke, no silverware and no personal to be found. The whole place needs a big more professional service

I have stayed here for years. However, the staff is short handed and rooms are not made up during stay. Only on check out. Also, the hot water was out in one room so I had to change rooms. That room took 10 mins of water running before it got hot. I am from drought country and it’s hard to let it run for so long…

We were a little concerned to stay here based on reviews, but we had a fabulous stay! The hotel is very conveniently located. The parking is very easy directly across the street. Plenty of restaurants close by including Starbucks and chipotle around the corner. We got sandwiches at Pastaria market/deli also around the corner and they were soo good. The hotel’s continental breakfast was great each morning with eggs, pancakes or French toast, bacon, potatoes, fruit, pastry, breads, juices, coffee. There was always someone at the front desk if we needed anything. The shower was huge! We stayed on the third floor and never heard anyone else in the hall or next door. Only negative was the room was REALLY small and we had reserved a “deluxe” king. It was fine because we were mainly in the room at night, but something to keep in mind.

No one was at the front desk originally, I had to hunt people down in the bar to ask about parking and only after I returned from the parking did I see an employee. There was absolutely no soap, body wash, or shampoo in the bathroom. Quiant place, I might have just gotten unlucky. I would try again.

I try to start with the positive, so will note here that the few staff that we did see were uniformly hard-working and friendly. I think the deck is totally stacked against them by an uncaring owner and management. This is our first year of titanium elite status and were willing to burn one of our benefit upgrades, but apparently none were available. The room that was assigned to us might have worked for a single traveler (there were two of us). It had only a small bench (we had to put one suitcase there and one suitcase across a chair). There was a single charging station on one side of the bed, but none on the other. There was one available outlet per side of the bed; the other supplied the bedstand lamp, so it was not possible to charge a phone and run a computer simultaneously on one side of the bed. There was one robe. The "closet" was a six inch rod squeezed between the wall and some shelving; there was only room to hang two items. There was only one small window for the room (there were three in the bathroom with frosted glass), so the room was dark. The 'view' from the window was a live utility pole, approximately 2 feet away, and a multitude of open dumpsters in the alley below. I could go on and on, but will stop here. This might be able to work for a single business traveler who is not paying personally for the trip and who will spend little time in the room. But to burn personal dollars for this "Inn" is not recommended.

Lovely European style hotel in the heart of Clayton - walk to restaurants and stroll in nearby neighborhoods. On the National register of historic places, so the hotel exudes charm, while rooms have all been updated. Service is the best - I was greeted by a friendly face every time I entered. Breakfast is really convenient and delish with lots of choices. Seven Gables has been my go-to hotel in St Louis for iver 25 years and it just keeps getting better.