克里夫蘭East 4th Street附近酒店

這是一個奇特的酒店，我經歷過凱悅酒店中最特殊一個，晚上到達后，恍惚進入了一個閉店后的商場，有點夢幻。讓我印象深刻，地理位置非常不錯。

我和丈夫最近於2022年8月在那裏住了三樓,住了三晚。該酒店是我住過的最乾淨的酒店之一。這特別令人感到安慰,Covid仍然在附近。我們的牀非常舒適。價格合理。每天早上都有不錯的熱早餐。我幾乎給了酒店5分,但不是因爲它不像麗茲酒店那樣花哨,也不是更精緻的酒店。但是,對於價格,這家酒店是一流的,工作人員彬彬有禮,穿着漂亮,看起來很乾淨,這也是一個優點。我肯定會向任何人推薦這家酒店。周圍的管理很好。

我們住在這裏是爲了位置到亨廷頓會議中心。房間乾淨,爲我們入住準備了充足的物品。牀很舒服。房間安靜,景色很棒。

房間是最新的。特魯提供免費熱早餐。早餐室舒適明亮。特魯提供了一個很大的公共空間,有很多不同的座位區。我花了幾個小時在公共空間裏閱讀,那裏被窗戶包圍着。唯一的缺點是步行距離內沒有餐館。這個位置非常適合參觀博物館、植物園和克利夫蘭診所,儘管你必須開車去他們。

We were mostly very pleased with our 7 night stay. From the moment we drove up we could tell this was a great properly. The gentlemen who helped us instilled the utmost confidence that our car would be taken care of property. Check-in went smoothly and baggage handling (by one of the men out front) also great. We had a lovely suite. We requested that the comforter be removed and replaced with blankets. The housekeeper came immediately and took care of this request. We were not pleased that robes and slippers were not provided and even more displeased that no turndown was available either. At $1,000 a night this should not happen. A bigger issue was the lack of proper housekeeping. I have never seen so much dust in a room. I put a pair of black slacks on the vanity stool and they were covered in thick dust. I then looked around and found almost every other surface was laden with dust as well. Although we had service every day, the drape was left hanging off the rod, shower and fixtures left uncleaned and drinking glasses were not replaced. A lamp that didn't work was ignored even though we put the plug up on the table to show them. The pillowcases were not tucked on the pillows correctly. With no pillow protectors you could see the not great looking pillows. Also, not happy with the large bottles of shampoo, body wash etc., they seem to have done away with the small bottles that are easier to use in the shower where there is limited space. Also, a card on the counter telling you these bottles are for use while you are at the hotel. I inquired at the front desk, they said they are $50.00 each if you remove them. They also said the small bottles are no longer available. After using them, I have to say they weren't that great. Additionally, a shaving shelf would be great in the shower for the ladies. At breakfast one morning I went to the front desk to tell them about the abundance of dust. A lovely manager, Michelle Thomas was very nice. She immediately comped one of our nights and said she would address this with housekeeping. This is a lovely hotel. Staff, valet, front desk, restaurant are very nice. We would not hesitate to stay there again. It's a shame to see it improperly cared for. I will review Turn restaurant separately. It was a highlight.

在辦理入住手續時，我們升級為一張帶沙發牀泳池景的特大牀，並贈送了情侶飲品，真是太好了。由於COVID-19，服務有限，但是游泳池開放，餐廳也開放。靠近海灣村和伊利湖的不錯的酒店。

dorel radoiu 1/5在與parksleepfly.com預訂時全額支付了2晚住宿和1周停車,包括機場班車的每個描述。到達酒店時,噩夢開始提前2天打電話確認我將在凌晨4點有班車。當到達地點時,我收到一張代金券,給我打電話告訴一家班車公司,他們可以在大約4點之前來接我。45 我去房間後,我打開網上銀行,爲未付賬單付款,並注意到酒店另外收取了144美元的費用,甚至我的住宿費也已全額支付,他們告訴我,他們需要我的信用卡,以應付一些我無法理解的雜項費用。我剛剛登記入住,就當場向我收取雜費...我決定早上打車不能冒險,所以我凌晨3點開車離開,然後使用公園服務夜在我注意到2天后繼續從comfortable inn 我的信用卡帳戶中,有更多費用來自122.43和122.73的其中一個,打電話給酒店並試圖整理,我被告知所有費用都反轉了部分正確,因爲122.73的費用仍在我的帳戶中,我仍然很好支付是。所以當心服務差的髒房間和信用卡詐騙!如果這是這家企業生存的方式,我只能說是丟臉的你!Trip type Vacation Rooms1.0Service1.0Location2.0

As a Diamond Honors member, I stay at a lot of Hiltons. The staff here in general are not the best – I’m not the type who needs to be patronized and hate insincere hotel greetings, but on many occasions during my stay I walked by the front desk when no one else was around and the staff did not bother to look up and say hello or goodbye as just a common courtesy. Poor training or no motivation?  Also, I asked for my room to be made up specifically because I was running low on shampoo, soap and conditioner – they came and did the room but did not replenish any of the supplies as requested. So I asked a second day if they could replenish the supplies, they came and dropped off about 3 body creams (which I already had and did not need), no conditioner and two shampoo. They also did not replenish the coffee or coffee cups when used cups and empty creamer were sitting right next to where they left the shampoo. This is just plane laziness and ticking off tasks rather than really listening to guests.  Also, I was really looking forward to using the hot tub, which was out of order. When I asked if it might get fixed during my stay, the guy laughed and said it had been out of service for well over one year. What possible excuse can there be for not being able to fix this for over a year? If you do not plan to have it, why have it sit there embarrassingly out of service and to disappoint guests?  It shows a poor commitment to maintaining the hotel, also noting that the clock in the pool area was not running and on two days I had to run back to my room to use my towels as there were no clean towels by the pool. Just plain sloppiness.  Lastly, as a Diamond member, we used to get free breakfasts no questions asked. Now there is some new choice system which was poorly communicated – I apparently received honors points instead of free breakfasts, but only learned this on check out and was not given a choice. So I got surprised with a large food bill when I assumed I would be getting free breakfasts. Very disappointing if you are taking things away from customers and poorly communicating about this, this change is not a good one for customers and NO, you are NOT offering us more flexibility if we are not aware of the choices, you have only added complexity and disappointment. When I complained about this at check out, the front desk person had zero compassion, never apologized or thanked me for being a Diamond member. Nothing huge was wrong but there were certainly enough small things wrong and clear signs the staff here fall short of what I expect when I visit a Hilton.

PLEASE TAKE NOTE: Although listed as a Marriot Property, it is not managed or maintained by the Marriott corporation (and it really reflects this issue!). I have continuously stayed at this hotel for the past 4 years and have watched it substantially decline. I am a Marriott Silver Elite member and have liked the convenience of being able to access my car versus the Marriott Courtyard a few blocks away. I have always wondered why this Marriott was not up to standards in terms of mechanical issues (on two occasions-no working a.c. in the room (this week I had to move rooms at 11 p.m. at night); poorly stocked kitchen, paper, towels and even missing the coffee basket this time). I asked, dropped lists, and never received them. During this particular stay, my first room had one bed that had a lot of hair on the inside of the sheets and pillow. It made me question if the bed had just been made, not changed. The food has always been minimal and you really need to bring your own. I am not even picky, but it is ridiculous. Well, after tolerating continuously barking dogs and people fighting in the room next door at 1:45 a.m.-none of which is the hotel's fault, I arrived home to 2 angry phone messages that I had not checked out and the hotel was booked, etc. etc. and the second individual was extremely nasty. Well, the paper bill I received at checkout clearly recorded the time at 7:48 a.m. -so what is your issue? When I called today to make sure we were all set with this issue, the gentleman was extremely indifferent, bordering on rude. Most of the staff act this way-as if the occupants are ”pains in the butt”-very unprofessional and it makes you afraid to ask for anything. I am really not confident they know what they are doing technologically. It makes you feel terrible and scratching your head if you have stayed at a real Marriot (at any level) . On the ”plus” side, the rooms are spacious, and the location to some very good restaurants outside the door, CWRU, the medical centers and the museum area is outstanding. One manager, the night I had to move went way out of the way to move me and make sure the next room was cooled down and ready with the lights on-and I didn't even ask to move. He was the only good experience in this last stay. The Marriott Corporation needs to intervene or remove the company's association.

房間乾淨整潔,停車方便。位置在高速公路附近。