Verified traveler
2023年10月31日
Has potential for being a great hotel but staff left a lot to be desired. We were passing though town well moving our grandparents. After a long day of packing and driving we decided to book a suite here to unwind and relax. The main reasons we booked here was it at onsite amenities like restaurant bar ect. We were pulling a trailer and dis not want to have to go out for food. When we arrived the staff was very cold and not very welcoming, but we can get passed that! Well checking in we asked about the restaurant and were told it would not be open tonight. When i mentioned that was the primary reason for staying and online their hours say they were open they just shuged and said it should be open for breakfast but they could not Guarantee it period. When i adked to cancel my reservation they very coldly said we can not offer a refund day of check in. There was zero emotion no "we're sorry with expenation" nothing. Definitely will not be returning to this overpriced hotel.
翻譯