科倫坡Our Lady Sorrow Church附近酒店

As a practice I usually speak to several staff when I visit somewhere before making a genuine comment for the improvement of that organization. Seeing so many sad faces in this happy place, I deeply thought many times whether to write on this or not. Taking care of External Customers is a good thing as long as Internal Customers (your employees) also feel fairly treated. “Clients do not come first. Employees do. If you take care of your employees, naturally they will take good care of the clients.” Your staff doesn't look to be happy and as customers we can feel those things also. Note to management!

我真的很高興，在飛馬礁酒店度蜜月期間留下了非常美妙的瞬間。簡直太棒了，我真的很感謝大堂經理Nayana女士，她幫了我們很多，還對我們做了特別的評價。我忘不了2015年12月10日到12日的時光，向那些找在度蜜月的時候住的酒店的夫婦推薦這裏，在你的人生路上千萬別錯過這裏。我還要感謝餐廳和提供客房服務的工作人員，為我們提供了很多幫助。謝謝你們。

My experience with the hotel is excellent. Very respectful environment. Morning buffet had variety of choices and worth for what I paid. Room was very clean and served with all sort of accessories to stay. I had a head and neck massage at hotel spa which was an unforgettable experience. Damayanthy, the therapist with more than 15 years experience (dedicated and passionate) gave a nice massage for my painful neck. Overall very good experience staying in the hotel.

我寫這篇文章時坐在喜來登的科倫坡廚房餐廳。對工作人員的不注意,無私的服務感到非常失望。人力資源部門真的必須全力以赴,要麼爲員工提供足夠的培訓(他們看起來非常像學校的孩子),要麼在未來的招聘中更有選擇性。無論如何,喜來登的工作都削減了,試圖甚至匹配科倫坡其他5星級酒店所提供的服務水平。想嘗試科倫坡喜來登的餐館?不要打擾。明顯的不足的經驗!

Granbell colombo is the most beautiful city hotel in colombo , It offer really japanese hospitality experience , foods are really tasty , Hotel has most beautiful infinity pool at roof top. That experience is very attractive . Roof top bar is little bit crowded in weekend . But bar staff provide quick service. Also Room has consist with modern features . And Room has bath tab . It is really nice. Overall experience is really worth for money.staff was very friendly. Mihiranga from reception he helps us very friendly during our stay and restaurant staff Niroshan , kasun is very helpfull . We will definitely come back again . Thanks Granbell ❤

Thakshila from lagoon restaurant 超級好吃超級划算，算是在斯里蘭卡正兒八經吃的一頓飯了，就是有點小貴，10%服務費就不説什麼了，還有個税是另算的，收了我們2000多盧比。 吃的東西真好吃啊**啊，就是寫評論太累了，要寫兩百個字，寫半天也沒寫完，真的無語，還有六十五個字我怎麼辦啊啊啊啊啊，dengwofhiwanle，wozaiquchi。馬上就寫好了，最後一頓飯，在高檔酒店裡麪的

我們在斯里蘭卡的前兩晚住在這家酒店。入住很輕鬆,工作人員非常樂於助人,給我們提供了很棒的服務。客房服務是devine,我們被當地製作的kottu鉤住了。第二天的晚餐和早餐也很好,有各種食物可供選擇。

The experience has been sublime. Beyond expectations. Incredible service. From the room staff: Ruwan, Chanika, Menuka. And from the oyster bar : Kushan was so helpful and all of them went out of their way in helping us. We never felt more comfortable. The food was delicious. We tried all the restaurants. And the brunch was perfection with so many varieties from different nationalities. The location was wonderful. Right on the Indian Ocean and the spaciousness of the rooms was so lovely, felt very luxurious.

OK Folks once upon time this used to be one of the best hotels in Sri Lanka. That was decades ago, this is one of the very few Sri lankan government owned hotel today. This is not so luxurious to match a five star, but a pretty good hotel which fits in well for a three star. There are glitches here and there, it's an old building, you might find the hot water not working or a broken switch, pardon that, the hotel is working very hard to fix those with the little financial resources they have. The staff of the hotel are very kind and hard working. If you request them for something, they will not hesitate to try there best to satisfy your needs. The hotel has undergone a renovation recently and working hard to maintain a good menu of food. Again people are good and hard working but with the financial resources they have, there are limitations. Overall its a good 3 star hotel with a decent menu of food and really polite people. Help them by reserving your rooms with this little place which has a big history, the more guest who visit this place, the more money they get, so they can serve you better the next time your arrive. Be kind when making your reviews, try to look through the eyes of good people here who are trying to make your stay the best ever. Let encourage more people to use thus hotel so they can soon start to cater you with five star perfection.

The rooms were compact. The linen and towels were clean. Everything About the hotel was good except the food at their restaurant. I think they have a chef coming in once a week who preps everything and all that the chefs who are there do is reheat and serve it. Tonight's dal will become sambar tomorrow. Breakfast's aloo bhaji will become the base for the veggie curry they serve for Dinner. The poori was so hard I had to break it instead of tearing it. There is sausage for breakfast and the same gets converted to devilled sausages for dinner. There are quite a few number of restaurants around this place. It's better to not pay for the food and choose to eat outside before going back to your hotel.