Pros: Newer property and a safe area Cons: Refused to switch us to a room with a balcony saying none were available. There was a vacant room with a balcony across the hall I saw being cleaned and they refused to move me to the balcony room because they”didn’t want to clean two rooms.” This one move could’ve prevented a huge problem as at 4:30am the window to our room which was ajar, flew open inward, smashing into the HVAC unit and scaring the heck out of my partner and I. When we spoke to a staff member about it at checkout, she said she was staying overnight in the next room it woke her up. She apologized profusely and she promised we wouldn’t be charged. The next day I woke up to 2 new $250 charges on my card for a prepaid room for damage to the window and I’m still fighting to get it back. These windows are a safety issue and need to be marked or labeled that they could potentially fall inward causing bodily harm. I’d avoid this hotel as the staff obviously care more about the bottom line than they do customer service and safety. I’ve reached out to the owner so hopefully he cares more about his business than his employees do.
翻譯