考文垂希爾頓逸林酒店的評論

We came to this hotel for a night to enjoy the pool facilities, however upon arrival we were told the pool aas out of order, the lady at reception was very rude and when we told her we specifically chose this jotel for its facilities she was very sarcastic and made vulger comments such as "if you want to burn your skin in the pool water you can go ahead". We did not appreciate this sort of service and if we could we would have changed to a different hotel. We could have opted for a cheaper hotel bit since we wanted to use the facilities we chose this one, we left with ni use of any facilties and very disappointed. To note our room pillows were veey uncomfortable, we also had a creaking bed, therefore we could not sleep the entire night. I will not be booking here again, after we expressed our concerns we received no offer of compensation, no willingness to fix anything.