克林拉里克Rod and Reel Pub Crianlarich附近酒店

Oh Forest Hills I am so disappointed. Some of my first ever memories are of having fun here as a child. Which is why I was so looking forward to staying here and using the pool facilities etc. Unfortunately we didn’t get far. The grounds of the resort are, as so many users have mentioned, just beautiful. I’ve had lunch in the lounge area a few times and it’s been lovely, staff have been friendly and nice food with outstanding views. Moving on to our recent booking. I emailed about a week in advance to ask about booking the restaurant as the website didn’t let me and also to confirm we had a cot for our baby. Nobody ever got back to me. Why not? I received a telephone call after 9.30 pm one night later on in the week preceding our stay. No message was left and no attempt to phone again. I only figured out it was the hotel as the location showed on my phone as “Callendar”. So the next day I phoned back and was informed unapologetically that “we’ve been having issues with our website recently”. I asked to confirm that we had a cot and was told with a slight attitude “yes we saw the age of the child in your booking”. Upon arriving at the room we found out there was no mattress in the cot. We checked this with the housekeeping staff who informed us that the hotel didn’t provide mattresses for cots. This wasn’t something we were expecting as we have stayed in 2 hotels since having our son and both provided mattresses without question. If it’s the hotel’s policy not to provide mattresses that’s fine, but why didn’t anyone confirm this either by replying to my email or during that telephone call when I asked if there would be a cot? A young man from housekeeping delivered the happy news that there would be no mattress, again with an attitude, please train him he doesn’t have a clue what he’s on about. Your staff just don’t seem to care. I did however receive a plethora of emails beforehand trying to get me to upgrade which just clogged up my inbox so thanks. The other issue was that the lift wasn’t working. From the reviews I’ve read it looks as though this may have been out of order since some time in March? What on earth are you doing not getting that fixed? We had to haul the pushchair up some stairs for our very brief visit! Not a member of staff in sight aside from the disinterested plainclothes housekeeping staff, who were too busy swearing to each other about their personal lives to even acknowledge our presence (it’s really not a good look, please sort it out). The lady at receptionist was civil but not that friendly and didn’t look up at us until she was ready when we were trying to check in (which was a bad first impression). So when my husband went to ask for a refund (which you provided without argument , thank you) the same person ignored him in the queue and he could see quite clearly that she was on WhatsApp lol. Come on now. Would you be happy with this if that was you trying to get your money back? To top it off the manager was

我想OAP教練派對會喜歡這家酒店,但其他客人可能沒有同樣的感覺。他的酒店位於龍湖之首,位置優越,前面的房間可以看到“阿羅查阿爾卑斯山”。位置也方便,適合洛蒙德湖和特羅薩克斯。這可能是酒店最好的地方了。其他大部分都是平凡的或者更糟。酒店有些地方是1980年代時空扭曲的,我們的房間擁擠不堪,一張超大的書桌和椅子佔據了大部分可用空間。晚餐是標準菜單--每道菜有3個選擇,一些不錯,一些不太好。酒廊酒吧看起來最近進行了整容,但是酒吧經理似乎一點也不關心從泵裏出來的啤酒暖和。早餐是一份非常普通的自助餐。工作人員的態度從非常好到不參與。總的來說,我認爲它的位置在交易。