Amazing place and view. Could not sight Kanchenjunga peak due to weather. Another time. Resort staffs are great, very happy very jovial always ready to help. Service is super fast. I don’t know how but they have cracked this important customer satisfaction factor. They even upgraded us to higher category rooms upon our request and basis availability.
Stayed here for 2 nights. And I'll give the real picture. Good things first... 1) Room was perfect as per the amount I paid. Eventually, they upgraded me even before I asked for it. Room had all amenities one might need during a stay 2) Behaviour of the entire team is awesome. They served me with a smile... Every single time. And they never said NO for any of my requests. Now, few serious stuffs to look into.... 1) Location, which is 1 Km from Darjeeling Mal, While Keventers & Mahakal Chowk are 500 mts. And you don't get any view from the room 2) They have communication issues, perhaps language barrier. On Day-2 I requested to replenish the complimentary drinking water. But IRD team member arrived with packaged drinking water. But again, their behaviour is damn good. He took that back & catered to my actual request 3) This was troublesome. I was supposed to check out at 0730 Hrs. And my room was with breakfast. I informed the Front Desk about the scenario in the previous evening. The ever friendly lady at the desk confirmed me that although Breakfast won't be available at that time, but she'll send sandwiches for me which I was Ok with. But when I called the desk at 6AM in the morning, the guy was clueless. He paid a courtesy visit to the room & said the message of providing sandwiches wasn't passed to him.... Again communication laps Overall the hotel is good & recommended. But don't book your room with breakfast if you have early morning departure.
This was my 3rd visit to summit montana suits and spa darjeeling. I love staying in this hotel. Stayed in presidential suite. Staff very supportive and well mannered. Room service good. Room was lovely. Less than 5 minutes walking distance from mall road. Location is perfect. Hotel above rink mall. View from room is mesmerizing. I recommend this hotel to everyone.
浸宮酒店提供給探索這座城市的旅客一個理想之地。 在大吉嶺對於商務旅客或休閒旅行的人來說,浸宮酒店提供了舒適的住宿。 巴格多格拉機場位於70km附近,而New Jalpaiguri位於73km附近。 該區域內可看見多元活動,Kanchenjunga View Point (Behind Mahakal Mandir),Chowrasta Darjeeling和I Love Darjeeling都在附近。 閒暇時,客人可以探索酒店的周邊環境。 對於大吉嶺酒店而言,浸宮酒店因其出色的設施而備受推崇。 對於與伴侶出行的客人,這家酒店始終是最受歡迎的選擇之一。
2023.05.12
I stayed in this hotel in March 2023. When I reached hotel and got worm welcome, fell well . Room was small but well managed and almost everything available and clean. Food was awesome and they served very decently. Hotel is not too far from main road. Most important things of hotel manager and staff behavior are beautiful, which made happy me.
訪訪客Our stay at the hotel was a mixed experience. While the staff were friendly and the restaurant offered a stunning view, several issues impacted our comfort. The room, located in the basement, was damp and lacked proper ventilation, with no AC or fan available. The bed arrangement was uncomfortable, and the bathroom was smaller than expected, missing the advertised bathtub. The hotel's lack of a lift also made it less accessible for elderly guests. Despite these drawbacks, the 24/7 hot water service was a plus. Pros: Friendly Staff: The staff were very courteous and helpful throughout our stay. In-house Restaurant: The restaurant offers a fantastic view, enhancing the dining experience. Hot Water Availability: The geysers provided 24/7 hot water service, which was very convenient. Cons: Room Location: Our room was located on the second floor, which was actually the basement. Bed Arrangement: Instead of a king bed, we had two single beds joined together, which was uncomfortable. Dampness: The room was quite damp and lacked proper ventilation. No View: The single window in the room only faced the wall of the next building, resulting in no airflow. No AC or Fan: There was no air conditioning or fan in the room, adding to the discomfort. Bathroom Size and Amenities: The bathroom was very small and did not have a bathtub as mentioned in the amenities description. Food Quality: The food at the in-house restaurant was average, despite the great view. Accessibility: There was no lift in the hotel, making it difficult for older guests to access the rooms.
HHappiness32394097312very good hotel polite and helpfully staff over all enjoyed in hotel view of hotel is also nice I recommended this hotel is very nice.........................................................................................
Superb Hospitality and cozy stay with wooden interior feel. Great Hospitality by the entire staff special mention of Kakoli which was see less and overwhelmed. Amazing food quality with breakfast buffet spread with extra care. Even the reception staff with the concierge person is amazing and will make you feel at home.
Stayed in family suite. Pros - The room is spacious and has good interiors. 2 TV sets, 2 bathrooms, a mini freezer (empty by default). A sitting area with sofa set and dining table. There is a electric kettle with tea/coffee kit and bathroom kit also provided. Food is tasty and good, reasonably priced, room service available. Cons - there is absolutely no window in the room. So they fitted 2 exhaust fans in the room for air circulation. I have not seen this anywhere. One of the bathroom had issues with water outlet, so the floor was getting waterlogged. It did not go away even after 12 hours. I attached photo. Some tiles were broken. Finally, for a railway transfer to NJP station which is just 5 km away, they charge Rs. 700/- for a cab. This is not a 4-star or 5-star property so that rate is too high for such a hotel.
The staff at this hotel were incredibly welcoming and helpful throughout our stay. especially manager Dipesh biswakarma The rooms were immaculate and very comfortable. and loved convenient location close to major attractions looking forward to visit soon
訪訪客Peaceful stay, the place who want to stay away from crowd. Food needs some improvement, also like other comparable hotels/ resorts breakfast should be in the form of buffet with more varieties, it is new property & may be started very soon.