Residence Inn Boston Dedham

Completely disappointed with room I would say for a 3star hotel I was definitely over charged the room was $320 for the day and because I needed and early check in. Was charged another $140. Paid $460 for one night Wasn’t even told that at check in found out when checking out. Definitely would never come back. I guess being a Bonvoy member with 57 stays last year alone doesn’t get you better rates

The team is super nice. The lady at the breakfast, just everyone. I like the room as It is a one bedroom. Super spacious and I really have enough space. Utensil for cooking is also there. But I if you would like to enjoy some restaurants, just walk over to legacy place, a 5 min walk and you will find plenty of those.

As I was stepping on the plane to begin the trip (2 days before my reservation), ******* sent an email that the hotel was not going to honor the reservation, despite having already paid for everything in full two months ahead of time. Their proposed solution was for me to stay in another hotel 10 miles away, which was not possible for my plans. Finding a last-minute hotel with any availability in the same area and at the last minute cost me an extra $200. In their world, it is apparently money, not the customer that comes first.

My bed and room has bugs with pinchers in it, hair on the floor, hair on the mirror, hair on the vanity, bottle caps on the side of the bed, change on the carpet, towels rolled up along the window, and dust bunnies in corners. Dirtiest place I have ever had to stay in. Manager on duty not authorized to refund me or cover a room at a nearby hotel. Worst hotel I have stayed in around Massachusetts. Avoid this dirty hotel.

From check in to departure it was easy. Clean property. My only complaint is the sofa bed was so squeaky it woke me up every time I rolled over. Pool was decent, breakfast was plentiful and had a great selection.

The bathroom was not cleaned properly there was hair all over the floor, the shower curtain was stained and there was a slight mildew smell. The freezer/fridge did not work.This was very disappointing for the price we paid to stay for 1 night.

If you like having control of the temp in your room you can forget about it. They will Not fix the AC if it does go out, the tech guy just resets the thermostat in the room then leaves. I prefer my room cold, however it was colder outside than in my room. The AC was set to 45 and I never saw it drop below 72. It would have been fine if would have gone into the 60’s, but that didn’t happen at all. Other than this I would give them a 4, they are pretty good about everything else. Kinda.